Faithlife Sermons Audio not uploading

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Posts 12
Rev. Ian M. Thomas | Forum Activity | Posted: Wed, Nov 13 2019 6:29 AM

Hi, it is possible that because the website has been updated with some new ways of doing things that there are bugs, namely, that I cannot upload mp3s to my sermons on the sermons.faithlife.com site as I have done for almost 3 years. 

The sermon is published (https://sermons.faithlife.com/sermons/503574-remembrance-sunday-2019) but the audio is not. 

When uploading I have a circle with a rotating blue giving an indication it is uploading but it does not. I tried it with other audio files also without success.

Is there a fix? 

Thanks

Posts 1238
Myke Harbuck | Forum Activity | Replied: Wed, Nov 13 2019 8:51 AM

I assume this sermon originated in Proclaim? If so, you will get faster support response if you post your issue here:  https://faithlife.com/proclaim/activity

Myke Harbuck
Lead Pastor, www.ByronCity.Church
Adjunct Professor, Georgia Military College

Posts 12
Rev. Ian M. Thomas | Forum Activity | Replied: Wed, Nov 13 2019 2:09 PM

Hi Myke, actually, no. First in Logos from which I published the sermon. But it is on the website I add the audio.

Posts 676
LogosEmployee
Jordan Sjodin | Forum Activity | Replied: Fri, Nov 15 2019 8:03 AM

Sorry for the issues! We are looking into this report and will get back to you. We did make some changes here so perhaps a bug slipped through

Mac | iOS | Android | Windows | Web Developer 

Posts 1

Hi Rev. Ian M. Thomas,

I'm sorry you were having difficulties. I'm looking into your issue and I see that you do have an audio file published at the link you provided (https://sermons.faithlife.com/sermons/503574-remembrance-sunday-2019). Is this the file you had trouble publishing, or were you trying to add another file?

Software Developer · Faithlife

Proclaim · Sermons · Media · Music · Digital Signage

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