New book I purchased today 12/6/19

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Posts 78
martin lohstroh | Forum Activity | Posted: Sat, Dec 7 2019 12:01 AM

Hi All, when I click download now nothing happens . 

Posts 1141
Sean | Forum Activity | Replied: Sat, Dec 7 2019 12:18 AM
  1. Try the command "Update Now" in the Go Box and see if it finds anything to download.
  2. Restart Logos and see if there is a download available; if not, try #1 again.
    (Of late I've found that sometimes I have to restart Logos to get book downloads to be "seen"--though I must qualify that I'm on Windows, not Mac.)
  3. Check that you have internet and Logos is set to use it.
  4. If all else fails, visit app.logos.com to see that the book has been added to your account--if it hasn't, you'll likely need to contact customer service.
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