Crashing when graphing search results.

Logos is crashing every time I try to graph my search results. For instance, if I do a search for all occurrences in Romans of πιστις and then click "Graph Results" it freezes. I am running Logos Bible Software 8.10 SR-2 on a Macbook Pro running 10.15.2. Has anyone else experienced this or is this a support issue?

Find more posts tagged with

Desktop App

Comments

Brad

Hi there, Chad, I ran the same search you mentioned in your example, and I was able to generate the graphs without issue. I'm running L8.10 SR-2 on a MacBook Pro running Mac OS 10.14.6. The difference in our operating systems may provide a clue for the dev team. I hope it gets fixed for you quickly.

LimJK

Chad,

I have somewhat similar issue that I reported some months ago

here: https://community.logos.com/forums/p/185449/1069414.aspx#1069414
Together with another issue here: https://community.logos.com/forums/t/187506.aspx

It appears to be quite clear to me that others who responded in these 2 threads with macOS do not have my kind of problem. Leaving me to suspect that the problem is highly likely my MacBookPro. So,

First, I have actually tried re-installing macOS Catalina from scratch with the Migration Assistant in macOS setup from my cloned External HDD (I fear doing migration manually), however, my problem still existed. I have used Migration assistant in macOS Setup since the day of macOS Lion. By the way re-installing Logos 8 over this environment does not help too.
for my case I finally decided to take the risk of the painful way to reinstall my MacBookPro from scratch, without using Migration Assistant in the macOS setup; re-install all Applications from scratch manually and migrate data by hand (Apple Mail, Photos, ... Documents ... Key Chain ... etc). This exercise is non-trivial depending on what Apps you have installed and how you set them up (including such as iCloud or non-iCloud) on your MacBookPro. Please make sure you make a bootable clone of your SSD so that should something go wrong you have a way to revert to your current environment. Disclaimer: If not done properly, it can potentially mess-up your MacBookPro environment.

Now, I am happy to report that both my reported problems for my case disappeared.

PS: I am hesitant to suggest that you do the same, if you can find other easier solutions; just want to share with you what works for my case.

Hope you can find a easier solution.