BUG: CP Select Novels of Antiquity
When I try to bid on Select Novels of Antiquity, I get an error:
500: Internal Server Error
Sorry… It's not you. It's us.We've been alerted and we're doing our best to fix this problem quickly.
Comments
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Yes, indeed, its a bug.
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We have received some reports of this problem, but it seems to be working fine now.
https://www.logos.com/product/34187/select-novels-of-antiquity
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Still getting the error for me. Other CP products work fine.
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Have joy in the Lord!
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If I sign out, I can get the product screen. If I sign in with an account that doesn't have a bid, I can get the screen. If I sign in with an account that already has a low bid, I get the error screen.
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Dale E Heath said:
If I sign out, I can get the product screen. If I sign in with an account that doesn't have a bid, I can get the screen. If I sign in with an account that already has a low bid, I get the error screen.
confirm
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OK, I've got it figured out. My old bid was $12, which is no longer a valid bid. Only $1, $4, $7 or $10 are valid low bids. FL must have changed the bid structure. It got an error on the $12 bid and crashed. You can't cancel your bid because you can't get to the product screen. You have to use classic view:
https://classic.logos.com/account/orders/communitypricingbids
Delete your old bid in classic view and then place a $13 bid on the regular screen.
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I am also still getting the error. I can see it if not logged in but cannot if logged in
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The classic truck worked; thanks
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Dale E Heath said:
You have to use classic view:
https://classic.logos.com/account/orders/communitypricingbids
Delete your old bid in classic view and then place a $13 bid on the regular screen.
Thanks, this works (my old bid was $18, now in at $13 just to make sure)
Have joy in the Lord!
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I am really sorry, I incorrectly stated that this problem has been fixed. We are investigating further.
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Joe McCune (Faithlife) said:
I am really sorry, I incorrectly stated that this problem has been fixed. We are investigating further.
Thanks, Joe. If your old bid amount was not one that matched the bid amout on the new chart, the system couldn't handle it.
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