Some docs not syncing--how do I force a logout?

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David P. Moore | Forum Activity | Posted: Fri, Jul 24 2020 6:51 PM

I've recently noticed that some edits I made to some sermons on my laptop installation of Logos did not carry over to my desktop installation of Logos. For example, one sermon on my laptop says last edited on July 22, but on my desktop, it still says December 2019. However, everything at https://documents.logos.com/ is correct. I am running 8.15.0.0004 on both machines. And on the desktop PC, the sync button says "synchronization is enabled, and all items are up to date." But that is not true!. The last time a sermon synced on my desktop was July 5th. I thought that if I could force a logout on my desktop version and then log in again, that would do the trick, But I don't see how. Any suggestions would be appreciated! BTW, I am using the latest Windows on both machines.

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Graham Criddle | Forum Activity | Replied: Fri, Jul 24 2020 10:58 PM

I'm not sure trying to force a logout is going to help - you effectively do that when you close down Logos.

Please:

  1. ensure diagnostic logging is enabled on your desktop - https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files
  2. create a new sermon on your laptop and check it has appeared in documents.logos.com
  3. start logos on your desktop and allow it to load fully
  4. check and advise if the new sermon doc has appeared there
  5. stop logos
  6. upload the logos.log file from your desktop that should have been created

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David P. Moore | Forum Activity | Replied: Sun, Jul 26 2020 7:49 AM

Thanks for the reply, Graham.

In step 2 I did so and the new sermon appeared in documents.logos.com.

In step 4, indeed the new sermon appears on the desktop, but the other two in question did not update, one with a May timestamp and the other with a December timestamp. Both should have a July 2020 timestamp. I'll post the log file separately.

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Dave Hooton | Forum Activity | Replied: Sun, Jul 26 2020 12:55 PM

David P. Moore:
In step 4, indeed the new sermon appears on the desktop, but the other two in question did not update, one with a May timestamp and the other with a December timestamp. Both should have a July 2020 timestamp. I'll post the log file separately.

The log file shows that sync on all items was completed without errors, and no sermon documents needed syncing. Close desktop Logos and make a simple change to the two sermons on laptop. Start desktop with CTRL key held held and check if the updated sermons appear on desktop. Upload the log files if necessary.

Dave
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Windows 10 & Android 8

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