Download Failed

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Daniel Daugherty | Forum Activity | Posted: Fri, Jul 31 2020 8:39 AM

As you know, when you open Logos it immediately begins to download updates and prepare the library. The last couple of weeks, there is a yellow notification bar that appears at the top of my page that says "Download Failed" (retry). What is failing? I can't seem to pinpoint what isn't being downloaded. Thanks for your help!

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Dave Hooton | Forum Activity | Replied: Fri, Jul 31 2020 6:53 PM

Welcome Daniel

You don't say if you are on Mac or Windows, but we need some logs to diagnose the issue.


Windows 10 & Android 8

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DAL | Forum Activity | Replied: Sat, Aug 1 2020 5:11 AM

It’s happened to me when the internet connection has failed, but as soon as the signal comes back I hit refresh and it continues with the download process.


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