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Bob Pritchett | Forum Activity | Posted: Mon, Jul 5 2010 1:14 PM

In our rush to hit the published ship date for the Learn to Use training videos, we failed to catch some editing mistakes. We’ve also learned that the high-resolution video format can overwhelm some systems.

We have been collecting user feedback and logging all technical and content issues, and we are preparing new versions of the videos. These will be available for download as they are completed, and once we’ve finished the edits we will make an updated DVD-set available to purchasers of Learn to Use at no charge (including free shipping). We will also be producing a lower-resolution alternate disc set for use on slow machines. (We’ll let purchasers of the product know when these are available; look for them in August.)

We're also updating our video capabilities to enable us to more easily manage large projects like this one.

I want to apologize for the errors in this product, and for the inconvenience. It is our goal to produce quality products, and we failed to live up to our standards in this case. But the good news is, we value fantastic customer service even more, and we’ll make this right.

Thank you for your support of this new type of product, and I hope you’ll find it a blessing in your study of God’s Word.

Bob Pritchett, President/CEO Logos Bible Software

 

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