Mobile Libraries are Quite Unreliable

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DMB | Forum Activity | Posted: Sun, Aug 30 2020 2:18 PM

This morning I got some more sale books. This afternoon (as in hours later), I settled down to enjoy. If only I could find what I bought:

1. I bought several Nuzi resources: at least one was at the top (below). The others??

2. I typed in 'Nuzi'. Now, I'm down to none! Oh my!

3. So, curious, I switch to Biblia, typing in 'Nuzi'. Whoa, it's there! But only one.

4. Ok, what about 'Politics of Ancient Israel'? It showed in the Logos app (1st screen above). Nope:

5. Oh, wait. Maybe without the filter 'politics'. Yep!

6. Call in a refund tomorrow. Who knows what I bought?

7. Added: I thought, maybe Nuzi-ian writing (basically late-Bronze anything) might be prohibited on mobile. But the intro says all Nuzi-ian is transliterated. So. But then I notice the mobile app struggles to determine when it's writing off-screen. In the image below, the footnote goes into never-land ... and not the next page. 

8. More added: Surely, this must be boring. But! I was just curious what would happen if I clicked on a reference to the missing Nuzi volume? Would the app say I don't own it? Well, no. It went out and got it, displaying the requisite text! I can't use the same technique to get to the Ahhiyawa resources ... BOTH are missing.

"God will save his fallen angels and their broken wings He'll mend."

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JT (alabama24) | Forum Activity | Replied: Sun, Aug 30 2020 4:48 PM

I know You shouldn’t have to, but did you run the index command? (I’m having a brain freeze right now... I’ll see if I can find it)

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JT (alabama24) | Forum Activity | Replied: Sun, Aug 30 2020 5:05 PM

rebuild index 

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DMB | Forum Activity | Replied: Sun, Aug 30 2020 8:57 PM

JT (alabama24):

rebuild index 

Strange setup ... bad indices on two separate apps? Anyway, the command in Biblia located both Ahhiyawa volumes ... good. The command in the Logos app located only one. So, I did it again and the second one showed up. 

I really wonder about FL libraries ... for years you had to battle to get purchases on the desktop. Now, the mobile is sort of nutty. They do a mobile sync at app-start. You'd think a few thousand titles would be a fraction of a second.

Anyway, thank you. If the Nuzi volumes weren't so good (really good!), I'd pull the plug tomorrow (refund). 

"God will save his fallen angels and their broken wings He'll mend."

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JT (alabama24) | Forum Activity | Replied: Mon, Aug 31 2020 4:59 AM

One of the reasons I drum away at the idea that users shouldn't download large portions of their libraries is that (in my experience) the mobile app is too easily corrupted. So yes, it would not surprise me if it happened to both apps. I don't know if that is the issue or not! 

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DMB | Forum Activity | Replied: Mon, Aug 31 2020 8:13 AM

JT (alabama24):

One of the reasons I drum away at the idea that users shouldn't download large portions of their libraries is that (in my experience) the mobile app is too easily corrupted. So yes, it would not surprise me if it happened to both apps. I don't know if that is the issue or not! 

Well, (and I'm smiling), but if memory serves, I installed Logos maybe 10 YEARS ago!  Multiple updates, leaving it in sleep-state for months, and obnoxious layouts with hundreds of linked resources. How's that for reliability! Granted, the library problem and my title, 'the refund lady'.

Now, to be honest, Libby's been solid too, within her XP cocoon. She was making noices just now.

After so many years of issues with the mobile library, you'd think. But my suspicion is that the corruption-habit is on the server side. Bet.

"God will save his fallen angels and their broken wings He'll mend."

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JT (alabama24) | Forum Activity | Replied: Mon, Aug 31 2020 11:10 AM

Denise:
But my suspicion is that the corruption-habit is on the server side. Bet.

It may be! 

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Donnie Hale | Forum Activity | Replied: Mon, Aug 31 2020 12:13 PM

FWIW, I've been super-pleased lately with the instant availability of my purchases in the mobile app. Even last week, I purchased a monograph and as fast as I could open the mobile app on my iPad and go to the library, it was there. Less than a minute, for sure.

-Donnie

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