Installing and Using Verbum Cloud: Premium

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Posts 38
philip wood | Forum Activity | Posted: Fri, Oct 2 2020 8:16 PM

Hello

I've subscribed to logos cloud but I cannot install cloud software on my laptop and I don't know how to use the software. Can anyone offer me some advice?

Cheers

Phil W

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Forum MVP
Graham Criddle | Forum Activity | Replied: Fri, Oct 2 2020 10:29 PM

Hi Phil

philip wood:
I've subscribed to logos cloud but I cannot install cloud software on my laptop

Have you subscribed to Logos Cloud or to Verbum Cloud?

What problems are you having in installing the software?

philip wood:
and I don't know how to use the software.

The training materials at https://support.logos.com/hc/en-us/categories/360000675231?utm_source=logos.com&utm_medium=website&utm_content=logosheaderlink&utm_campaign=logos should help

But are there any specific issues you are having?

Graham

Posts 38
philip wood | Forum Activity | Replied: Fri, Oct 2 2020 11:00 PM

Hi Graham

I've subscribed to verbum cloud. I download the exe file from https://verbumcloud.com/install

and try to install the software but nothing seems to happen on my pc. Any help would be appreciated.

Tx

Phil

Posts 25336
Forum MVP
Graham Criddle | Forum Activity | Replied: Fri, Oct 2 2020 11:04 PM

Hi Phil

Were there any error messages during the installation or did it seem to go through properly?

What steps appeared, what were you asked to do during the process?

Graham

Posts 38
philip wood | Forum Activity | Replied: Fri, Oct 2 2020 11:18 PM

Hi Graham

I open the setup file and the process begins for a few seconds, the I get a box open which say - Do you want to let this app makes changes to your device? I press yes and the process seems to stop.

I've also opened verbum through the search box at the bottom left corner of windows 8 - I ren the verbum app and a verbum setup box appears and says - unable to download required file.

Tx

Phil

Posts 25336
Forum MVP
Graham Criddle | Forum Activity | Replied: Fri, Oct 2 2020 11:45 PM

philip wood:
I ren the verbum app and a verbum setup box appears and says - unable to download required file.

Do any of the troubleshooting steps at https://support.logos.com/hc/en-us/articles/360008567331 help? 

Posts 38
philip wood | Forum Activity | Replied: Sat, Oct 3 2020 8:59 PM

Hi Graham

I just received this message from logos tech support, which probably resolves the problem.

The cloud subscription automatically downloads the resources into your Logos program. There isn’t a special tab or button that’s just for it, it gets incorporated throughout the program.

Tx

Phil

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Forum MVP
Graham Criddle | Forum Activity | Replied: Sat, Oct 3 2020 11:41 PM

Hi Phil

Sounds good - just checking everything is working for you now?

Graham

Posts 38
philip wood | Forum Activity | Replied: Sun, Oct 4 2020 12:43 AM

Hello Graham

How Can I check that verbum cloud is working on my logos?

Phil W

Posts 25336
Forum MVP
Graham Criddle | Forum Activity | Replied: Sun, Oct 4 2020 12:46 AM

philip wood:
How Can I check that verbum cloud is working on my logos?

Try opening the app you are using (I'm not sure if you are running the Logos app or the Verbum one) and see if the resources from Verbum Cloud Premium are available in your Library.

See https://support.logos.com/hc/en-us/articles/360016752591-Using-the-Library for guidance on using your LIbrary if you are not familiar with it

Posts 38
philip wood | Forum Activity | Replied: Sun, Oct 4 2020 2:48 AM

Hi Graham

I'm pretty sure its working as the number of books has increased on my logos by about 1500.

Tx

Phil

Posts 25336
Forum MVP
Graham Criddle | Forum Activity | Replied: Sun, Oct 4 2020 3:38 AM

That sounds about right Phil - enjoy!

Posts 38
philip wood | Forum Activity | Replied: Sun, Oct 4 2020 3:51 AM

Thanks for the help.

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