Logos 9 Crash in Docs Menu

Scot Wright · October 2020

Is anyone else experiencing a crash when you open the Docs menu and then select Group or Public files? I can select Yours (My docs) just fine but when I opt for the other selections Logos 9 immediately crashes and closes.

cshover8669 · October 2020

Logos didn't crash and close on my but it also did not bring up the list of files. I had to restart and try it again several times.

Carla

Josh · October 2020

Scot Wright said:

I can select Yours (My docs) just fine but when I opt for the other selections Logos 9 immediately crashes and closes.

This is what I just experienced. I logged on to the forums to see if anyone else has had this happen. I can't remember how to get logs. It's been a while since I've been a regular Logos user.

Graham Criddle · October 2020

Have you upgraded to Logos 9.0 SR-1 - https://community.logos.com/forums/t/195305.aspx

It seems to fix a problem relating to crashing when accessing the Docs menu - although the description isn’t exactly the same as what you are describing

Philana R. Crouch · October 2020

Scot Wright said:

Is anyone else experiencing a crash when you open the Docs menu and then select Group or Public files? I can select Yours (My docs) just fine but when I opt for the other selections Logos 9 immediately crashes and closes.

We are aware of the crash and are working on getting a fix out as soon as possible.

Philana R. Crouch · October 2020

Scot Wright said:

Is anyone else experiencing a crash when you open the Docs menu and then select Group or Public files? I can select Yours (My docs) just fine but when I opt for the other selections Logos 9 immediately crashes and closes.

This has been fixed in 9.0 SR-2.

Ishmael · November 2020

https://community.logos.com/discussion/comment/1129927#Comment_1129927

Is this fix available for Mac and if so how do I get it? I tried reinstalling from this link but it didn't work. Is there another location to download 9.0 SR-2 for Mac? I can't get my desktop app to work at all. As soon as I start the app it crashes. Logos 9 is completely unusable right now. Please help.

MJ. Smith · November 2020

https://community.logos.com/discussion/comment/1132007#Comment_1132007

Generally, updates install automatically. Don't mess things up with reinstalls or uninstall unless specific told to do so by customer service. Try opening while holding the control key down, type Update Now into the Universal Input Box and give it time to do its thing. Report back here if this doesn't fix it.

Ishmael · November 2020

https://community.logos.com/discussion/comment/1132016#Comment_1132016

Thanks for the quick reply. Holding the control key down doesn't seem to help. The application doesn't stay running long enough to type Update Now into the Universal Input Box. The application crashes about 3 seconds after it's launched. Any other suggestions?