It says that I own Logos 9 Bronze but I don't have the features in my library

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Eduardo Fergusson | Forum Activity | Posted: Tue, Oct 27 2020 6:42 PM

I upgraded my library in spanish, and I was trying to get Standard Bronze, it seems that I have the resources but I don't have the features, but it the product page says that I already own the package although I don't own everything there..

And I don't want to go and buy the "Bronze Features set" because I know is more expensive that way, so can somebody help me giving me the ability to buy the Bronze Standard library?

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MJ. Smith | Forum Activity | Replied: Wed, Oct 28 2020 11:48 AM

Contact customer service by phone, chat, or email and they'll fix you up.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

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SineNomine | Forum Activity | Replied: Thu, Oct 29 2020 7:43 AM

Eduardo Fergusson:
the product page says that I already own the package although I don't own everything there..

The product page for any given base package will always tell you that you own the base package if you already own everything in the base package's library. (So I second MJ's advice to contact customer service so they can look after you.)

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