Page 1 of 1 (7 items)
This post has 6 Replies | 1 Follower

Posts 122
David Fish | Forum Activity | Posted: Thu, Oct 29 2020 6:33 PM

I  have a workspace (BTW, just upgraded to L9 Collection) where I have Mounce's 4th edition of BBG, a UBS5, a BDAG and the BBG 3rd edition workbook (I just ordered the 4th edition yesterday, which is on Pre-Pub).

I can make Logos crash at will, if I position myself in the Workbook, and scroll too quickly to another place in the workbook. To keep it from crashing, I need to scroll very very slowly.

I am not sure how to capture logs. Mac OS gives an error log, but wants to send it to Apple.

Running MacBook Pro with Intel core i7 and 16GB or RAM, running Mojave. I have not upgraded to Catalina on this machine because I have the Mac OS version of BibleWorks 10.

MacBook Air M1 16GB RAM | 2 Mac Minis M1 8GB RAM | iPad 3 (plus some Windows laptops relegated to disuse)

Posts 24544
Forum MVP
Graham Criddle | Forum Activity | Replied: Thu, Oct 29 2020 11:41 PM

Sorry to hear you are having these problems

David Fish:
I am not sure how to capture logs. Mac OS gives an error log, but wants to send it to Apple.

https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files provides details on generating logs.

Please follow these and upload (using the paperclip icon) the logos.log file in a reply to this thread 

Posts 122
David Fish | Forum Activity | Replied: Fri, Oct 30 2020 12:15 AM

I  have a workspace (BTW, just upgraded to L9 Collection) where I have Mounce's 4th edition of BBG, a UBS5, a BDAG and the BBG 3rd edition workbook (I just ordered the 4th edition yesterday, which is on Pre-Pub).

I can make Logos crash at will, if I position myself in the Workbook, and scroll too quickly to another place in the workbook. To keep it from crashing, I need to scroll very very slowly.

I am not sure how to capture logs. Mac OS gives an error log, but wants to send it to Apple.

Running MacBook Pro with Intel core i7 and 16GB or RAM, running Mojave. I have not upgraded to Catalina on this machine because I have the Mac OS version of BibleWorks 10.

I created a screen capture video: 

https://screencast-o-matic.com/watch/cY6viQsB8V I'm attaching the log.1680.LogosLogs.davidfish.20201030-020233.zip

MacBook Air M1 16GB RAM | 2 Mac Minis M1 8GB RAM | iPad 3 (plus some Windows laptops relegated to disuse)

Posts 122
David Fish | Forum Activity | Replied: Fri, Oct 30 2020 12:34 AM

The screen capture video above did not have my narration, so I created another screen capture video with the microphone enabled.

https://screencast-o-matic.com/watch/cY6viUsB9O

MacBook Air M1 16GB RAM | 2 Mac Minis M1 8GB RAM | iPad 3 (plus some Windows laptops relegated to disuse)

Posts 19168
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Fri, Oct 30 2020 4:42 AM

David Fish:
I  have a workspace (BTW, just upgraded to L9 Collection) where I have Mounce's 4th edition of BBG, a UBS5, a BDAG and the BBG 3rd edition workbook (I just ordered the 4th edition yesterday, which is on Pre-Pub).

Curious about program settings for Content Scaling and Program Scaling ? Appears BBG 3rd edition workbook has scaling.

FYI: Faithlife's name for workspace is Layout.

Apologies for my BBG 3rd edition workbook fast scrolling attempts using Logos 9.0 SR-2 on macOS 10.15.7 not crashing.

Keep Smiling Smile

Posts 122
David Fish | Forum Activity | Replied: Fri, Oct 30 2020 5:05 AM

My bad on the terminology. I've been using Logos since 1995, but our school adopted Accordance a few years back. Workspace is Accordance talk. I'm loving Logos, despite these crashes. My favorite update in L9 (so far) is the ability to add graphics to Notes.

As to scaling, BBG 3rd Ed. Workbook was set the way it is, because I teach 1st year Greek in 2 different classrooms: 1 with an HDMI connection and the other with a VGA connection. The resolution in the HDMI room is so tight that I increase the size of the text so the back row can see the screen. I reduced the size to where all the fields are visible and it still crashes. 

MacBook Air M1 16GB RAM | 2 Mac Minis M1 8GB RAM | iPad 3 (plus some Windows laptops relegated to disuse)

Posts 19168
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Fri, Oct 30 2020 12:14 PM

David Fish:
The resolution in the HDMI room is so tight that I increase the size of the text so the back row can see the screen. I reduced the size to where all the fields are visible and it still crashes. 

Concur Logos 9.0 SR-2 (9.0.0.0181) crashes on macOS 10.14.6 when quickly scrolling Mounce's BBG 3rd Edition workbook (opened to a blank layout, used command Mounce Workbook to open Mounce's BBG 3rd Edition workbook, used trackball wheel for quick scrolling)

Resource Scaling large (4 clicks) crashed a bit sooner

2577.90SR2_Scroll_Mounce_Workbook_crash.zip

Resource Scaling of 100 % (with content scaling of 100 % and program scaling of 100 %) that includes Apple Crash report in zip file:

7343.90SR2_Crash_Quickly_Scrolling_Mounce_Workbook.zip

Unable to replicate crash using macOS 10.15.7 Catalina (using the same Logos 9.0 SR-2 application bundle & support files). Forum reply => https://community.logos.com/forums/p/188994/1091934.aspx#1091934 has 27" iMac configuration information (dual boot macOS)

Keep Smiling Smile

Page 1 of 1 (7 items) | RSS