Issue with 2 Mobile Ed Courses for $99 on Verbum Website

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Posts 1011
Deacon Steve | Forum Activity | Posted: Sun, Nov 8 2020 7:43 AM

Hello Donald,

I purchased an upgrade to Verbum 9 Platinum and was trying to look at getting 2 of the Mobile Ed courses offered for $99 and seem to be having an issue.  Here are my steps:

1.  go to the https://verbum.com/99-course website page.

2.  "Redeem"-ed two courses.

3.  go to my Shopping Cart (which shows "2" on the icon)

4.  When my Shopping Cart opens there is only one course in it.

5.  attempt to paste in the validation code - "invalid code" error returned.

Any thoughts?

Posts 33744
Forum MVP
MJ. Smith | Forum Activity | Replied: Sun, Nov 8 2020 2:29 PM

When a product is dropped from the cart that normally means you already own it.

For invalid code - check for leading or trailing characters that display as a space.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 332
LogosEmployee

Steve,

Can you share which two courses you added to cart and which one dropped?

Posts 1011
Deacon Steve | Forum Activity | Replied: Mon, Nov 9 2020 5:28 PM

Sure...

I added Mobile Ed HB101 first.  Introduction to Biblical Hebrew.

Second: Mobile Ed GK101.  Introduction to Biblical Greek.

The second one dropped off, Biblical Greek.  Coupon code invalid. 

Posts 332
LogosEmployee
Donald Antenen (Faithlife) | Forum Activity | Replied: Tue, Nov 10 2020 9:34 AM

I've solved the issue with GK101 not adding to cart. Working to resolve the coupon code issue. Sorry for this!

Posts 332
LogosEmployee
Donald Antenen (Faithlife) | Forum Activity | Replied: Tue, Nov 10 2020 9:57 AM

Steve,

Please try with the updated coupon code on the page, and it should work for you. Sorry again for the errors.

Posts 1011
Deacon Steve | Forum Activity | Replied: Tue, Nov 10 2020 12:50 PM

Hello Donald,

That worked.  I'm happy you were able to track it down.

😊

Posts 1011
Deacon Steve | Forum Activity | Replied: Tue, Nov 10 2020 1:31 PM

Donald,

A follow-up question:  How long will this promotion be made available?

Posts 332
LogosEmployee
Donald Antenen (Faithlife) | Forum Activity | Replied: Tue, Nov 10 2020 2:32 PM

At least through the end of 2021.

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