Error opening Logos 9 Desktop in MacOS Big Sur

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Posts 9

I am unable to open Logos 9 Desktop in MacOS Big Sur

I have been told to wait until Big Sur was officially released

Big Sur 20B29 is the officially released version

Crash report attached

Thanks and have a blessed week

Ryland

Posts 25355
Forum MVP
Graham Criddle | Forum Activity | Replied: Sun, Nov 15 2020 10:56 PM

Hi Ryland - sorry to hear you are having problems

It looks, from the picture you posted, that the Logos software doesn't have access to the folders it needs. I suggest you look at file permissions.

And, if that doesn't work please post full logs (the actual text of them) in a reply to this thread

Graham

Posts 19430
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Mon, Nov 16 2020 12:50 AM

Ryland Scott:
I am unable to open Logos 9 Desktop in MacOS Big Sur

Graham Criddle:
It looks, from the picture you posted, that the Logos software doesn't have access to the folders it needs. I suggest you look at file permissions.

Concur home directory /Users/crylandscott has permission issue(s) that is preventing access of '/Users/crylandscott/.mono/registry/CurrentUser/software/logos4' folder. What does terminal show for ls -laFR ~/.config ~/.mono

Logos Help Center (LHC) (can search for macOS permissions) has Logos Asks me to Sign in Every Time | Mac with chmod commands for another hidden folder in user's home directory: ~/.mono and ~/.config need the same permissions.

Also may need to grant Security & Privacy permissions for Logos => Logos Permissions within macOS

Keep Smiling Smile

Posts 29934
Forum MVP
JT (alabama24) | Forum Activity | Replied: Mon, Nov 16 2020 2:48 AM

Ryland- From your post history I see that you are new to Logos. For clarification: it is true that Faithlife does not support Logos on beta builds of windows or macOS. However, you are always welcome to post in the forums to get help from fellow users. I am only a quasi techie, but there are other users like the two good ones above who are willing to delve into your logs. 

please do let us know how it goes. If you still have troubles, we’d be glad to troubleshoot. 

macOS, iOS & iPadOS | Logs |  Install

Posts 9

Graham

I am a new user coming from WordSearch

I have never gotten past "Preparing your Library" on my iMac Desktop but have Logos software running in Windows

I have checked permissions to the best of my knowledge and I do not see a problem

Using this computer for the past 5 years without issue with other software

Copy of Terminal ls -laFR ~/.config ~/.mono request is attached

I have just run with Logos Logging Utility and sent results to Support along with full crash report

Thanks to all for your assistance

Have a blessed week

Ryland

Posts 19430
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Mon, Nov 16 2020 10:15 AM

Ryland Scott:
Copy of Terminal ls -laFR ~/.config ~/.mono request is attached

The ls -laFR ~/.config ~/.mono listing shows /Users/crylandscott/.mono/registry and /Users/crylandscott/.mono/registry/CurrentUser folders are owned by root, which prevented '/Users/crylandscott/.mono/registry/CurrentUser/software/logos4' folder from being created, causing an error for opening Logos 9.

To change folder ownership from "root" to "crylandscott" within ~/.mono folder (in crylandscott's home directory): in Terminal, please run this sudo (super user do) chown (change ownership) command with -R (recursive) option:

sudo chown -R crylandscott /Users/crylandscott/.mono

Note: the sudo command prompts for password to verify authorization to become root (super user).  As root, using path to crylandscott's home directory since ~ is a shortcut to the current user's home directory.

To verify ownership change in Terminal, please run this list (ls) command:

ls -laFR ~/.mono

After ownership changed to crylandscott, please try opening Logos 9.

Keep Smiling Smile

Posts 9
Ryland Scott | Forum Activity | Replied: Mon, Nov 16 2020 10:39 AM

Thank you "Keep Smiling 4 Jesus" and I am smiling Big Smile

That fixed my problem

Now I can use my Logos software on my desktop

Blessings

Ryland

Posts 12
Corby Stephens | Forum Activity | Replied: Sun, Jan 17 2021 9:25 AM

This fixed my fresh install problem, thanks. I had one Mac where I had zero problems, and my home one had this permission problem. Now I feel like a Windows user in the 90s! :-)

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