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Posts 7
Alvin Turner | Forum Activity | Posted: Mon, Dec 21 2020 3:07 PM

Hi everyone

Wanted to see if someone could assist me with the following:

I'm running Logos 8 (8.17.0.0014), on a Mac mini (M1 2020), macOS Big Sur 11.1, with 8GB RAM/256 SSD

After launching the application, and opening my bible (ESV), I right-clicked on a word in the text, which I intended to perform a word study on, and while reviewing the pop-up menu that normally comes up when performing such tasks, the application crashed.

Initially I thought it was a "one-off" occurrence. I reopened the application and made another attempt to perform the same tasks as described above and it crashed again. After the 6/7th unsuccessful attempt I definitely believe I have an issue. I downloaded the Logos Logging Utility, recreated the issues and captured logs (which I'll attach). Unfortunately I'm unable to parse the logs myself, so I'm reaching out to see if someone could assist me. Would like to know if anyone has had similar issues on the M1 version of the Mac mini's, as well as any potential solutions.

3618.LogosCrash.txtAny assistance is greatly appreciated.  

0131.LogosError.log

8204.Logos.log

Posts 3073
LogosEmployee
Andrew Batishko | Forum Activity | Replied: Mon, Dec 21 2020 3:17 PM

We are currently investigating this crash, and hoping to ship an update as soon as we can.

Andrew Batishko | Faithlife software developer

Posts 7
Alvin Turner | Forum Activity | Replied: Mon, Dec 21 2020 3:42 PM

Thank you 

Posts 3936
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Mon, Dec 21 2020 4:12 PM

Alvin Turner:

Hi everyone

Wanted to see if someone could assist me with the following:

I'm running Logos 8 (8.17.0.0014), on a Mac mini (M1 2020), macOS Big Sur 11.1, with 8GB RAM/256 SSD

After launching the application, and opening my bible (ESV), I right-clicked on a word in the text, which I intended to perform a word study on, and while reviewing the pop-up menu that normally comes up when performing such tasks, the application crashed.

Initially I thought it was a "one-off" occurrence. I reopened the application and made another attempt to perform the same tasks as described above and it crashed again. After the 6/7th unsuccessful attempt I definitely believe I have an issue. I downloaded the Logos Logging Utility, recreated the issues and captured logs (which I'll attach). Unfortunately I'm unable to parse the logs myself, so I'm reaching out to see if someone could assist me. Would like to know if anyone has had similar issues on the M1 version of the Mac mini's, as well as any potential solutions.

3618.LogosCrash.txtAny assistance is greatly appreciated.  

0131.LogosError.log

8204.Logos.log

This crash has been fixed in 8.17 SR-2.

Posts 7
Alvin Turner | Forum Activity | Replied: Mon, Dec 21 2020 4:42 PM

Thank you for the speedy response and resolution!

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