Why can’t I access my clipping document?

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Posts 92
Matt Doebler | Forum Activity | Posted: Mon, Dec 28 2020 8:49 AM

I am signed in to my logos account, so why am I seeing this when I try to open a clippings document?  Even if I put in my logos  username/pw it doesn’t recognize it.

Posts 398
LogosEmployee

Hi Matt.

Try going to documents.logos.com, signing in there, and then refreshing the app.logos.com page.

Certain documents aren't fully supported yet on app.logos.com (such as Clippings), so we display a view of documents.logos.com (which is dependent on you being signed in there).

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