Bug: Fresh iOS install not connecting to Library

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John Goodman | Forum Activity | Posted: Wed, Jan 6 2021 3:29 AM

It's possible to manage which books are downloaded to a mobile device in the desktop app. It is also possible to filter the library by devices as with a tag etc. I have just replaced a broken phone and my new ios install does not show up on the desktop app, despite multiple syncs and restarts, even a reinstall. In the accounts section of the website where you can see mobile devices, the new phone is listed but there is no icon beside it like with the previous one. Something about the connection forming between the device and the website / desktop app seems to be broken.

גַּם־חֹשֶׁךְ֮ לֹֽא־יַחְשִׁ֪יךְ מִ֫מֶּ֥ךָ וְ֭לַיְלָה כַּיּ֣וֹם יָאִ֑יר כַּ֝חֲשֵׁיכָ֗ה כָּאוֹרָֽה

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JT (alabama24) | Forum Activity | Replied: Wed, Jan 6 2021 7:17 AM

John Goodman:
In the accounts section of the website where you can see mobile devices, the new phone is listed but there is no icon beside it like with the previous one.

Do you mean THIS page? 

The new device appears but no applications are listed? Weird. Tongue Tied

My guess is that this is not exactly the right forum, but I wouldn't know which one to choose. Hopefully one of the devs can help or point out the right forum / person to contact. 

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Posts 1145
John Goodman | Forum Activity | Replied: Wed, Jan 6 2021 7:19 AM

Yes that is the page. Some of my other devices show apps but nothing is listed next to the new phone.

גַּם־חֹשֶׁךְ֮ לֹֽא־יַחְשִׁ֪יךְ מִ֫מֶּ֥ךָ וְ֭לַיְלָה כַּיּ֣וֹם יָאִ֑יר כַּ֝חֲשֵׁיכָ֗ה כָּאוֹרָֽה

Posts 1145
John Goodman | Forum Activity | Replied: Mon, Feb 22 2021 8:52 AM

This is still an issue, I bought a second iPhone and downloaded the Logos app. I've downloaded a few resources. Filtering actually doesn't seem to work properly on the ios app. E.g. my phone personal tag has 451 books tagged but only about 10 show if I filter for that tag. Secondly neither iphone shows on my library under the devices filter or on my account at Logos.com. My android reader and ipad do show up. Anyone else having an issue with iPhones?

גַּם־חֹשֶׁךְ֮ לֹֽא־יַחְשִׁ֪יךְ מִ֫מֶּ֥ךָ וְ֭לַיְלָה כַּיּ֣וֹם יָאִ֑יר כַּ֝חֲשֵׁיכָ֗ה כָּאוֹרָֽה

Posts 29474
Forum MVP
JT (alabama24) | Forum Activity | Replied: Mon, Feb 22 2021 9:17 AM
Are you positive that you are using the same account? If so, you should contact customer service directly.

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Posts 1145
John Goodman | Forum Activity | Replied: Mon, Feb 22 2021 9:24 AM

Yes same account, I'll give them a call. thanks

גַּם־חֹשֶׁךְ֮ לֹֽא־יַחְשִׁ֪יךְ מִ֫מֶּ֥ךָ וְ֭לַיְלָה כַּיּ֣וֹם יָאִ֑יר כַּ֝חֲשֵׁיכָ֗ה כָּאוֹרָֽה

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