Android v. 9.2.0 - Possible Bug, Adding/Editing Notes Extremely Slow?

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Kelly Marchewa | Forum Activity | Posted: Sun, Jan 24 2021 2:30 PM

Hello all,

I am running the version 9.2.0 (Build 902000261) of the Android app. I have an Android 7.0 device. I am not sure if it is a bug on this version (when paired with my version of Android) or what, but the Notes editor is extremely unresponsive. Every keystroke is met with a significant delay which unfortunately makes adding or editing notes nearly impossible. I have had this app for quite a long time (well over a year), used the Notes feature regularly, and never had this issue which makes me think it might have come with the most recent update, but obviously this is just a guess. 

Anyone else having the issue or any suggestions?

Thanks and amazing app by the way!

Posts 730
LogosEmployee
Joe McCune (Faithlife) | Forum Activity | Replied: Mon, Jan 25 2021 10:21 AM

I am sorry to hear that you have been having this difficulty , Kelly.

Please send us your logs.  Please do the following:

1. Open the app.
2. Tap the Menu icon (has three horizontal lines).
3. Tap Help.
4. Press "Report a Problem"
5. A pre-addressed email will open with a log file attached automatically. Please include a brief description of the problem that you have been having.  Press "Send" to send your report.

We can then look into this further , once we have received your reply.

Posts 30
LogosEmployee
Martin Denham (Faithlife) | Forum Activity | Replied: Wed, Feb 10 2021 12:01 PM

We have managed to reproduce this issue and plan to release a fix.

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