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This post has 10 Replies | 1 Follower

Posts 1612
Paul Caneparo | Forum Activity | Posted: Sat, Feb 13 2021 2:29 AM

I noticed that there's always a book that I can't open or see when I search my library. The attached shows I have 15 resources on Proverbs, but only 14 are visible. There's a 15th one under the Mentor commentary. How do I see what book that is?

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JT (alabama24) | Forum Activity | Replied: Sat, Feb 13 2021 4:57 AM

What happens when you change from portrait to landscape?

macOS, iOS & iPadOS | Logs |  Install

Posts 1612
Paul Caneparo | Forum Activity | Replied: Sat, Feb 13 2021 5:29 AM

JT (alabama24):

What happens when you change from portrait to landscape?

Same problem. 😥

Posts 2507
Ronald Quick | Forum Activity | Replied: Sat, Feb 13 2021 5:45 AM

I know that this doesn't fix the problem of not being able to see all your books at once, but can you filter the results to see what book it hidden?

Posts 1612
Paul Caneparo | Forum Activity | Replied: Sat, Feb 13 2021 5:50 AM

Ronald Quick:

I know that this doesn't fix the problem of not being able to see all your books at once, but can you filter the results to see what book it hidden?

Hidden may not be the best term. You can just see it "peeking out" but there's not enough of it to click on the resource to open it.

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Forum MVP
Graham Criddle | Forum Activity | Replied: Sat, Feb 13 2021 6:18 AM

From your screenshot it looks as though you are using an Android device. Is that correct?

I can reproduce what you see on Android but not on iOS - so it looks like an Android-specific issue

Hopefully someone from Faithlife will see this and respond to it.

Posts 1612
Paul Caneparo | Forum Activity | Replied: Sat, Feb 13 2021 6:20 AM

Graham Criddle:

From your screenshot it looks as though you are using an Android device. Is that correct?

I can reproduce what you see on Android but not on iOS - so it looks like an Android-specific issue

Hopefully someone from Faithlife will see this and respond to it.

Correct. Samsung Tab S5e.

Posts 694
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Joe McCune (Faithlife) | Forum Activity | Replied: Mon, Feb 15 2021 10:15 AM

Paul Caneparo:

Hidden may not be the best term. You can just see it "peeking out" but there's not enough of it to click on the resource to open it.

Paul, I am not able to duplicate this problem on a Samsung device.

Please send us your logs.

1. Open the app.
2. Tap the Menu icon (has three horizontal lines).
3. Tap Help.
4. Press "Report a Problem"
5. A pre-addressed email will open with a log file attached automatically. Press "Send" to send your report.

Posts 1612
Paul Caneparo | Forum Activity | Replied: Mon, Feb 15 2021 10:37 AM

Joe McCune (Faithlife):

Paul Caneparo:

Hidden may not be the best term. You can just see it "peeking out" but there's not enough of it to click on the resource to open it.

Paul, I am not able to duplicate this problem on a Samsung device.

Please send us your logs.

1. Open the app.
2. Tap the Menu icon (has three horizontal lines).
3. Tap Help.
4. Press "Report a Problem"
5. A pre-addressed email will open with a log file attached automatically. Press "Send" to send your report.

Done. Thanks.

Posts 232
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Todd Diehl (Faithlife) | Forum Activity | Replied: Wed, Feb 24 2021 3:02 PM

Thanks for the report, Paul. This will be fixed in our 9.4 release, available in beta later this week, or shipping to stable in the April timeframe.

Posts 1612
Paul Caneparo | Forum Activity | Replied: Fri, Feb 26 2021 4:26 AM

Todd Diehl (Faithlife):

Thanks for the report, Paul. This will be fixed in our 9.4 release, available in beta later this week, or shipping to stable in the April timeframe.

Thanks!

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