Notes won't load on Web App

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Jeremy Turnage | Forum Activity | Posted: Wed, Mar 17 2021 12:09 PM

I constantly have an issue where I get a red error box in my notes window stating : "An error occurred.  Unable to load Notes".

I'm not able to see any of my notes (window remains blank), when I get this error.

If I filter it down to a notebook, it will sometimes show my notes in that notebook and other times repeat the error.

Any ideas what is going on and what the fix is?

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Graham Criddle | Forum Activity | Replied: Wed, Mar 17 2021 12:33 PM

Hi Jeremy - and welcome to the forums

Sorry to hear you are having problems.

Jeremy Turnage:

I constantly have an issue where I get a red error box in my notes window stating : "An error occurred.  Unable to load Notes".

I'm not able to see any of my notes (window remains blank), when I get this error.

I've just tried this and it works fine, so its not a general system failure.

I don't know what is causing it but it would be good to know:

  • what computing device you are using
  • which browser
  • what type of network connection you are using
  • whether you are behind any firewall that you know of

Graham

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