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Mike Binks | Forum Activity | Posted: Thu, Apr 15 2021 2:45 AM

Presentation Team – Rev'd Mike Binks

Church Group – Corby St Ninian's

Presentation – 210418 Rev'd Mike Luke 24:36b-48

Constant Crash on iMac. 11.2.3
Proclaim 3.1.0060

The crashes started after I had begun doing bulk colour changes to the text in the 'Notices' section using the colour picker to match the colour of the heading. All the notices slides were selected. I had moved the colour picker off the Proclaim window so that it was sitting on the desktop to one side.

I have restarted the computer.

I have duplicated the presentation (how do you tell which the duplicate is?)

The crash does not occur on my MacBook Pro running the same versions of the software.

Update – the crash stopped happening once I closed the colour picker.

Below is the crash report.

Please advise.

Process: Proclaim [1421]
Path: /Applications/Proclaim.app/Contents/MacOS/Proclaim
Identifier: com.logos.Proclaim
Version: 3.1.0.0060 (311.0.60)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Proclaim [1421]
User ID: 501

Date/Time: 2021-04-15 10:28:50.603 +0100
OS Version: macOS 11.2.3 (20D91)
Report Version: 12
Anonymous UUID: 3415C8F1-7A1D-C03D-8669-0032BEEB7694


Time Awake Since Boot: 560 seconds

System Integrity Protection: enabled

Crashed Thread: 0 CrBrowserMain Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_INSTRUCTION (SIGABRT)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
Crashing on exception: Cannot remove an observer <AnnouncementServiceItemEditorPaneController 0x600002fcaa40> for the key path "isKeyboardFocusWithin" from <TextFieldPanel 0x7ffbc0e45270> because it is not registered as an observer.
abort() called

Application Specific Backtrace 1:

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

Posts 74

Hi Mike,

Thanks for the report, I'm sorry to hear you're crashing. Would you mind submitting your log files from that computer so we can further investigate: https://support.faithlife.com/hc/en-us/articles/360007374731-How-Do-I-Submit-Log-Files-

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Forum MVP
Mike Binks | Forum Activity | Replied: Thu, Apr 15 2021 7:45 AM

1781.Proclaim Logs.zip

Thanks Sean

Logs duly submitted

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

Posts 74

awesome, thanks Mike. We will take a look and get back to you.

Posts 5365
Forum MVP
Mike Binks | Forum Activity | Replied: Thu, Apr 15 2021 11:13 AM

Sean Metcalfe (Faithlife):

awesome, thanks Mike. We will take a look and get back to you.

It does seem that the crash is triggered by the colour picker and may well be due to moving the colour picker to a position on the desktop.

The Proclaim 'Colour Picker' is similar to this. I was using the 'eye dropper' to match colours.Screenshot 2021-04-15 At 19.11.37

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

Posts 144
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Brandon Adent (Faithlife) | Forum Activity | Replied: Thu, May 13 2021 8:36 AM

Hi Mike,

Thanks for the report. I looked into this a bit, and while I can't get the crash with the picker outside the bounds of the app, I do get into a strange state where the color picker is the only thing I can control with regards to Proclaim. The app doesn't crash or hang, just goes unresponsive.

As long as I keep the picker inside the bounds of the app, everything works fine.

Thanks again for the report, I've made a case to address this.

Posts 5365
Forum MVP
Mike Binks | Forum Activity | Replied: Thu, May 13 2021 11:13 AM

Thanks Brandon

I just tried it again this evening without a problem. I'll let you know if it rears its ugly head again.

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

Posts 5365
Forum MVP
Mike Binks | Forum Activity | Replied: Sat, Jul 3 2021 12:46 AM

Mike Binks:

Thanks Brandon

I just tried it again this evening without a problem. I'll let you know if it rears its ugly head again.

It just reared its ugly head again.

This time as I was using the colour picker (droplet) to pick up a colour from one slide and transfer it to a new slide.

I sent logs yesterday via the programme.

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

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