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john collins | Forum Activity | Posted: Sun, May 2 2021 2:37 PM

I just deleted and reloaded my mobile app because most of my resources were deleted. Within a week it did it again. What could be causing the problem. I had about 150 resources out of over a thousand downlloaded. This time I am keeping it under 60. Hopefully this helps. I only have HughesNet so I like to have as many as possible downloaded. Any suggestions would be appreciated.

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JT (alabama24) | Forum Activity | Replied: Sun, May 2 2021 3:03 PM

Welcome to the forums! Sorry you are having troubles. Tongue Tied

john collins:
I just deleted and reloaded my mobile app because most of my resources were deleted. Within a week it did it again. What could be causing the problem. I had about 150 resources out of over a thousand downlloaded.

I have not heard of resources going rogue. What is the status of your storage space on your device?

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john collins | Forum Activity | Replied: Sun, May 2 2021 3:37 PM

I have 56 gig of storage left on my iPhone.

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David Ames | Forum Activity | Replied: Sun, May 2 2021 3:47 PM

john collins:

I have 56 gig of storage left on my iPhone.

Sorry but I am an android user. BUT is the 56 gig on your main storage or on your SD card?  And is the app running off the main storage or off the SD card? [sometimes makes a lot of difference on an android device. but I am not sure about the iPhone]

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JT (alabama24) | Forum Activity | Replied: Sun, May 2 2021 3:49 PM

David Ames:
Sorry but I am an android user. BUT is the 56 gig on your main storage or on your SD card?

iOS devices do not have any external storage (i.e. SD cards), so it is all "internal" storage. 

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JT (alabama24) | Forum Activity | Replied: Sun, May 2 2021 3:53 PM

john collins:

I have 56 gig of storage left on my iPhone.

I have not heard of resources being deleted. I asked about storage space because that is the only internal reason I could think of a healthy iOS device to have resources go missing. 

If we assume your device is healthy, then I would start to look at your desktop installation. Did you know that you can control which resources are downloaded on your mobile device from your desktop installation? My next guess would be that you possibly deleted the resources by removing them from your mobile device on your desktop app. 

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David Ames | Forum Activity | Replied: Sun, May 2 2021 3:54 PM

Thanks!  Will try to be more useful next time.

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SineNomine | Forum Activity | Replied: Sun, May 2 2021 6:06 PM

JT (alabama24):
My next guess would be that you possibly deleted the resources by removing them from your mobile device on your desktop app. 

Another user was a slow Net connection recently made a report on the forums similar to the OP. The problem was solved by forcing the mobile app to ever-so-slowly sync in full.

“God watches over the affairs of those who truly love him without their worrying about them.”St. John of the Cross

Posts 4
john collins | Forum Activity | Replied: Sun, May 2 2021 6:17 PM

Could be something with my connection speed but these were already downloaded. I waited until the little indicator at the top of the screen quit moving. Had this happen years a and was told that I had too many res downloaded. I think I had about 150 on that iPad. Haven’t had any issues in years until last week. I bought an NLT Bible and couldn’t get it to download on my newer iPad. It loaded perfectly on my iPhone and laptop. Then all of sudden my resources disappeared from my iPhone. Something about that might have been the initial problem but not sure what did it.

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SineNomine | Forum Activity | Replied: Sun, May 2 2021 6:22 PM

john collins:
Could be something with my connection speed but these were already downloaded.

Yes, this was the case for the other user as well.

“God watches over the affairs of those who truly love him without their worrying about them.”St. John of the Cross

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JT (alabama24) | Forum Activity | Replied: Sun, May 2 2021 8:24 PM

David Ames:

Thanks!  Will try to be more useful next time.

You win some, you lose some. At least you tried. Smile

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JT (alabama24) | Forum Activity | Replied: Sun, May 2 2021 8:25 PM

SineNomine:

john collins:
Could be something with my connection speed but these were already downloaded.

Yes, this was the case for the other user as well.

Are you thinking the downloads were aborted?

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john collins | Forum Activity | Replied: Sun, May 2 2021 8:46 PM

They were gone. I tried everything to access them and only found 2 resources.

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Joe McCune (Faithlife) | Forum Activity | Replied: Mon, May 3 2021 10:40 AM

Hi John,

I am sorry to hear that this problem has been so persistent.  Please send us your logs.

1. Open the app.
2. Tap the Menu icon (this icon has three horizontal lines).
3. Tap Help.
4. Press “Report a Problem”

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SineNomine | Forum Activity | Replied: Wed, May 5 2021 10:48 AM

JT (alabama24):

SineNomine:

john collins:
Could be something with my connection speed but these were already downloaded.

Yes, this was the case for the other user as well.

Are you thinking the downloads were aborted?

No. I'm thinking that somebody else recently reported the same problem and that me recommending the same thing that worked for that other person has generated more objections than I expected.

“God watches over the affairs of those who truly love him without their worrying about them.”St. John of the Cross

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JT (alabama24) | Forum Activity | Replied: Wed, May 5 2021 11:29 AM

Yes

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