PROBLEM: Enable Hardware Acceleration setting causes problems with videos, Sermon Builder and Edit Workflow.

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Posts 878
Tim Hensler | Forum Activity | Posted: Wed, Jun 2 2021 9:24 PM

Logos 9.6 Beta 1, Windows 10

When Enable Hardware Acceleration is set to "No",

  • No video, only audio
  • Sermon Builder and Edit workflow work fine.

Replication:

  1. Go to any video in: Faithlife Study Bible Videos (FSBV)
  2. The image will be visible until I click the play icon.
  3. When I click the play icon the image disappears and the video is not visible but I can hear the sound and the progress bar is moving.

This happens:

  • whether the FSBV is docked in a layout panel or alone in a floating panel.
  • whether the video is viewed in the FSBV resource or toggled to a full screen.
  • with other resources, including: 
    • Animated High Definition Commentary: Philippians
    • Multiple Mobile Ed courses
    • DIY Bible Study: Philippians Video

 

When Enable Hardware Acceleration is set to "Yes"

  • Videos work fine.
  • Sermon Builder and Edit Workflow open blank.

Replication:

  1. Right-click on an existing customer workflow and select “Edit”
    • Workflow opens but the body of the form is blank.
  2. Open an existing sermon.
    • Sermon opens but the body of the form is blank.

Other tools and functions may also be affected - I don't know.

System:

HP Pavilion Laptop 15-eg0073cl
Device name LAPTOP-VTGDO9L8
Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz
Installed RAM 16.0 GB (15.8 GB usable)
Device ID C75D8474-F3CA-4E0E-91C9-902598BE03C1
Product ID 00325-96781-81698-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points

Integrated Intel® Iris® Xᵉ Graphics

Edition Windows 10 Home
Version 20H2
Installed on ‎3/‎23/‎2021
OS build 19042.985
Experience Windows Feature Experience Pack 120.2212.2020.0

Posts 756
Kevin | Forum Activity | Replied: Thu, Jun 3 2021 1:08 PM

Intel are about to release a driver that should resolve the issue. You can keep track of progress at

https://community.logos.com/forums/t/196185.aspx

and

https://community.intel.com/t5/Graphics/Iris-Xe-and-AWS-Workspaces/td-p/1244351

Once released, and if it does indeed fix the problem, you can just re-enable HW acceleration and all should work hopefully.

Posts 878
Tim Hensler | Forum Activity | Replied: Fri, Jun 4 2021 10:11 AM

Thank you SineNomine and Kevin for the information you provided.

Based on information I gleaned through the resources you linked, it looks like a fix is to be distributed via an update today, June 4.  I hope so.

Posts 756
Kevin | Forum Activity | Replied: Fri, Jun 4 2021 1:29 PM

https://community.intel.com/t5/Graphics/Iris-Xe-and-AWS-Workspaces/m-p/1283236#M97290 Ronald said the 9th, and tentative - this will be Intel driver so you will have to download and install it from Intel (https://downloadcenter.intel.com/product/80939/Graphics)

There is a beta driver that was released 26th May which may have the fix in already https://downloadcenter.intel.com/download/30500/Intel-Graphics-BETA-Windows-10-DCH-Drivers if you would like to try that out.

Posts 878
Tim Hensler | Forum Activity | Replied: Fri, Jun 4 2021 2:30 PM

Thanks Kevin.

Today's Feature update to Windows 10, version 21H1 from Microsoft did not have the fix.

I'll check out the links you provided and see which direction I'll go.  I may not get back to this until next week, so I may wait for the tentative June 9th and try that solution when it is released.

Posts 878
Tim Hensler | Forum Activity | Replied: Yesterday 4:03 AM

I installed the driver below from https://downloadcenter.intel.com/product/80939/Graphics and it fixed the problem.

Steps:

  1. Download and run driver update
  2. Launch Logos
  3. Change "Enable Hardware Acceleration" (EHA) to "Yes"
  4. Close Logos
  5. Restart Logos

I am now able to edit Workflows AND view m.ED courses including videos (while before I could only edit Workflows with EHA set to off and view videos with EHA set to on).

The posts at https://community.logos.com/forums/p/196185/1170424.aspx#1170424 were also helpful.

=== Driver:

Intel® Graphics - BETA Windows® 10 DCH Drivers

This download installs the Intel® Graphics Beta Driver for Xe Dedicated, 6th - 11th generation, Apollo Lake, Gemini Lake, Amber Lake, Whiskey Lake, Comet Lake, Lakefield, Jasper Lake, and Rocket Lake.

Driver Windows 10, 64-bit* 30.0.100.9667
Latest
6/8/2021
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