I've had the same experience. Attached are my logs from this morning.
(I also experienced this when opening a collection I wanted to update - not in these log files.)
Change Layout Locks up (9.6 Beta 1)
Harry Hahne
Member Posts: 966 ✭✭✭
If I try to change to a saved Layout, Logos locks up good and tight.
I hope that despite the fact that I had to shut down the program with Windows Task Manager, the necessary diagnostic information is available in the log files.
*Logos 9.6 Beta 1 Windows 10
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I've had the same experience. Attached are my logs from this morning.
(I also experienced this when opening a collection I wanted to update - not in these log files.)
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I was skeptical, tried it and Logos locked up tighter than a Small Group hug.
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GaoLu said:
tighter than a Small Group hug
GaoLu, I love your description, but I was thinking more of a tight strangle hold on my sermon prep.
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Not having this problem, so it's not universal.
“The trouble is that everyone talks about reforming others and no one thinks about reforming himself.” St. Peter of Alcántara
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It is intermittent.
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“The trouble is that everyone talks about reforming others and no one thinks about reforming himself.” St. Peter of Alcántara
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It has happened with a couple layouts I use a lot. Maybe something common to both layouts (and some others). But other times I use those layouts and I don't have a problem. Hopefully the logs will help Faithlife narrow it down - I haven't figured it out. May be related to one of the background processes they worked on recently.
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I am also experiencing this. You might have already discovered the workaround for now is to click the 'Clear all panels' button in between changes.
I should also add that some type of Windows update (probably from 6/8/21) applied yesterday. The major version is 2004; OS Build 19041-1052; Experience Pack 120.2212.2020.0.
By the way, when it does work, it seems to be much faster now on our old kitchen desk notebook (HP, i3, 8GB, non-SSD).
macOS (Logos Pro - Beta) | Android 13 (Logos Stable)
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Thanks for sharing this, everyone. For a hang, we need to get additional logging.
- On Windows, please use this tool: https://support.logos.com/hc/en-us/articles/360015775591-Report-a-Problem-Performance-Windows
- On Mac, use the "Sample" button in the Mac Logging Utility: https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files
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Here is a screenshot. It shows part of the previous layout, and freezes.
After that I've got 9.6 Beta 2 and the problem stays.
It seems not to lock when I use the "close all panels" button and then start a new layout.
Gold package, and original language material and ancient text material, SIL and UBS books, discourse Hebrew OT and Greek NT. PC with Windows 11
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Hi Adam,
I installed the tool and it indicated it did so successfully, but when I ran it, it said it "Failed to remove temporary ETL sampling log file."
I don't see either a folder or a file that begins with "Logos Log F..." as indicated at he top of the failure message.
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I hope others are able to provide the advanced logs. After a number of attempts, the Performance Tool wouldn't work on my old notebook. A dialog complained that it was unable to execute -perf.exe. Maybe there's a logging tool to collect logs on the malfunctioning logging tool. The better computer in my office (also on the Beta channel) did not have the issue.
macOS (Logos Pro - Beta) | Android 13 (Logos Stable)
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Hi Adam,
I installed the tool and it indicated it did so successfully, but when I ran it, it said it "Failed to remove temporary ETL sampling log file."
I don't see either a folder or a file that begins with "Logos Log F..." as indicated at he top of the failure message.
Tim Hensler said:I installed the tool and it indicated it did so successfully, but when I ran it, it said it "Failed to remove temporary ETL sampling log file."
Unfortunately, I had the same problem. [:(]
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Tim and Harry,
Can you both manually create a folder in your user account's Documents folder and name it Logos Log Files? Then try the performance tool again when necessary.
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Sadly the lockup problem is still there in 9.6 Beta 3. I am preparing to teach a class tonight, so I don't have time to do testing. I will try the performance monitor again when I get a chance.
Meanwhile, here are my Logos logs from the latest lockup.
If I hit the "nuclear button" to close all windows, then I can successfully open a saved layout.
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Thomas Ball said:
Tim and Harry,
Can you both manually create a folder in your user account's Documents folder and name it Logos Log Files? Then try the performance tool again when necessary.
OK. I did not have complete success, but I hope you will get some useful data.
The performance tool locked up with this error message dialog:
However, the performance tool did save a file. I put it on my Dropbox here: https://www.dropbox.com/s/yworrwg1oriq6zs/Logos.sample.etl.zip?dl=0
The Logos log files are here: 8304.Logos 06-15-21 2313.zip
I hope this helps!
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Today the Beta 3 came and the problem persists
Gold package, and original language material and ancient text material, SIL and UBS books, discourse Hebrew OT and Greek NT. PC with Windows 11
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Yes. I posted my logs above. If you can post some too, perhaps FL can get a better idea of the pattern. It does not happen with all of my layouts.
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Process successful:
- Launched Performance Tool
- Launched Logos
- Selected layout
- Changed to a different layout
- Logos app froze
- Closed Logos by ending process in Task Manager
- Stopped performance tool
- Waited a moment for tool to create ETL file.
ETL file available here: https://www.dropbox.com/s/aq5u21qk7ittcpu/Logos.sample.etl?dl=0
Logos files attached here:
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One point more: do you have on or two screens?
In my setup the desktop computer has two screens and the setups I use utilize both screens. It has a stable Logos version and works fine.
In my laptop I have one screen and beta version. This one locks up. The problem started with 9.6. But I just wonder whether the two-screen layout could have an effect? Using the close all panels between the layouts prevents the lockup.
Gold package, and original language material and ancient text material, SIL and UBS books, discourse Hebrew OT and Greek NT. PC with Windows 11
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I use one screen, beta version.
Veli Voipio said:Using the close all panels between the layouts prevents the lockup.
Yes, works fine that way, if I remember to do it!
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Veli Voipio said:
do you have on or two screens?
I only use 1 screen. I first noticed the problem with 9.6 beta 1.
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Tim and Harry, thank you for additional logs.
I'm afraid we need collect even more logs using a different tool. Will you please reproduce the hang and collect a Process Dump using the instructions at this page?
https://wiki.logos.com/ProcDump
Please let us know if you need any help.
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Harry Hahne said:
If I try to change to a saved Layout, Logos locks up good and tight.
I hope that despite the fact that I had to shut down the program with Windows Task Manager, the necessary diagnostic information is available in the log files.
*Logos 9.6 Beta 1 Windows 10
This was fixed in 9.6 RC 1.
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