Bug - Course videos will not play.

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Mike Binks | Forum Activity | Posted: Tue, Jun 15 2021 12:19 PM

When accessing this course I rarely get the videos to play at all and if one does play the next almost certainly will not. This error message seems to be my constant companion.

Screenshot 2021-06-15 At 20.10.03

MacOS 11.4 Logos 

Logos Bible Software 9.5 SR-1 (9.5.0.0019)

This course - 15 Essential Biblical Texts.

I have followed the steps on the page brought up by 'more information link' to no avail.

I can confirm that I have attempted to download the media. I am not sure how to confirm that it is downloaded.

I am sure that if I knew where to locate the downloaded files I would be able to run the videos in one of the native apps.

Advice on overcoming this problem appreciated.

Information as to where the videos are stored on my machine appreciated.

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

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MJ. Smith | Forum Activity | Replied: Sat, Jun 19 2021 9:09 PM

weekly bump for attention 4

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

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Joe McCune (Faithlife) | Forum Activity | Replied: Tue, Jun 22 2021 1:01 PM

Mike,  I am sorry that you have been having this difficulty.

This resource was updated a couple of weeks ago.  So we need to make sure that you have the most recent version of this resource and not a previous version.

 Please do the following.

  1. Use these instructions to first hide and then unhide this resource.
  2. Quit Logos.  Restart your computer.
  3. Use these instructions to again download the videos from this course.  Once the videos have finished downloading, you should see that you have the option for “Delete downloaded media”

 If you need further help with this, please contact us at 1-800-875-6467 or customerservice@faithlife.com.

 

 

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Mike Binks | Forum Activity | Replied: Wed, Jun 23 2021 1:27 AM

Joe McCune (Faithlife):
Use these instructions to first hide and then unhide this resource.
Screenshot 2021-06-23 At 08.43.47



Failed at the first hurdle Joe no 'HIde these resouces'. :-(

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

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NB.Mick | Forum Activity | Replied: Wed, Jun 23 2021 1:55 AM

Mike Binks:
Failed at the first hurdle Joe no 'HIde these resouces'. :-(

The instructions say Ctrl-Right-Click / Opt-Right-Click - are you sure you followed that?

Running Logos 9 latest (beta) version on Win 10

Posts 5442
Forum MVP
Mike Binks | Forum Activity | Replied: Wed, Jun 23 2021 6:04 AM

Thanks NB

No fool like an old fool.

Back on track now.

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

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