Logosindexer Application Error

Paul
Paul Member Posts: 499 ✭✭
edited November 21 in English Forum

Hi everyone - I've just started having an error dialogue box appear when I start Logos on my desktop PC and again if I try to update resources to the program. It does not prevent Logos starting or resources downloading, but it appears to prevent indexing. 

The error dialogue box is entitled " Logosindexer.exe Application Error" and the following text appears in the dialogue: "The exception unknown software exception (0xe 0434352) occurred in the application at location 0x00007FFB9AA84F69,"

I'm running the latest Logos version 9.11 on a PC with the following characteristics: i7 CPU 950 @3.07Ghz; RAM: 20GB; x64 processor;  Nvidia GE Force GTX670; Operating system: Windows 10 Pro version: 21H2.  I'm using a solid state drive (SSD) Samsung 860 EVO 2TB. 

To attempt to fix the problem I undertook (a) Usd the Microsoft .Net Framework Repair Tool; (b) Tried to fix any corrupt files using in Administrator Command prompt the SFC /scannow (c) Tried to repair using Administrator Command prompt applying DISM /online /cleanup-Image /restorehealth. None of these resulted in fixing the error. After restarting and starting the Logos program, the same error dialogue box reappeared. 

If anyone is able to assist that would be appreciated.  I've attached my Logos error log files. 

Thanks everyone.  

Keep well

Paul 

Logos Logfiles 2 Feb 2022.zip

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Comments

  • Andrew Batishko
    Andrew Batishko Member, Administrator, Community Manager, Logos Employee Posts: 5,395

    We recreated this problem just this morning, and we're looking at a fix.

    Andrew Batishko | Logos software developer

  • Philana R. Crouch
    Philana R. Crouch Member, Logos Employee Posts: 4,597

    Paul said:

    Hi everyone - I've just started having an error dialogue box appear when I start Logos on my desktop PC and again if I try to update resources to the program. It does not prevent Logos starting or resources downloading, but it appears to prevent indexing. 

    The error dialogue box is entitled " Logosindexer.exe Application Error" and the following text appears in the dialogue: "The exception unknown software exception (0xe 0434352) occurred in the application at location 0x00007FFB9AA84F69,"

    I'm running the latest Logos version 9.11 on a PC with the following characteristics: i7 CPU 950 @3.07Ghz; RAM: 20GB; x64 processor;  Nvidia GE Force GTX670; Operating system: Windows 10 Pro version: 21H2.  I'm using a solid state drive (SSD) Samsung 860 EVO 2TB. 

    To attempt to fix the problem I undertook (a) Usd the Microsoft .Net Framework Repair Tool; (b) Tried to fix any corrupt files using in Administrator Command prompt the SFC /scannow (c) Tried to repair using Administrator Command prompt applying DISM /online /cleanup-Image /restorehealth. None of these resulted in fixing the error. After restarting and starting the Logos program, the same error dialogue box reappeared. 

    If anyone is able to assist that would be appreciated.  I've attached my Logos error log files. 

    Thanks everyone.  

    Keep well

    Paul 

    Logos Logfiles 2 Feb 2022.zip

    This has been fixed in 9.11 SR-1.

    How to Enable and Submit Log Files

  • Paul
    Paul Member Posts: 499 ✭✭
    https://community.logos.com/discussion/comment/1195162#Comment_1195162

    Thanks Andrew and Philana ! That's really great and the program seems to be working normally now.  It was a very speedy response and fix. Thanks again. [Y] Keep well  Paul 

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