Attn: Bob. Book we paid for still not in L9 base package

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Posts 141
WR82 | Forum Activity | Posted: Sat, Feb 5 2022 6:28 AM

Hello,

I am passing along some info that hopefully will help all involved.

  • A Spanish translation of one of the geography focused commentaries is still not available users who paid for it, many of whom paid for it over a year ago at the launch of L9, in a base package. I am one of these.
  • A long time has gone by with little to no word as to what is happening. I am delimiting my description here to Spanish language communication. No one has answered repeated requests for info in Spanish.
  • I am bilingual and have base packages in both Spanish and English. With English language users, I feel like requests are heard, complaints are considered, and reasonable solutions are found. Kyle is a shining star and this brother deserves a raise for how wonderfully he helps us. (Really, he is a bridge between customers and the programmers and publishers and whoever else there is that makes decisions. I am thankful for him.)
  • Information in any organization can be siloed, on purpose or by accident. In the case of English language users, we have the forums as a way to request info, complain when promised goals aren’t met, and ask for help. It works pretty well. However, for Spanish language users, this is not the case. 
  • Information is often siloed between Spanish language customers and the Spanish language team. I read lots of requests for help that go unanswered. I translate some messages in forums from Spanish to English, as a concerned citizen (not as a faithlife employee) because I know English language users have a recognized voice. 
  • Is the way I see the relationship between Spanish Language users and Faithlife accurate? I admit, I only see in part, and I know that all involved are trying their absolute best. Faithlife is a great company, and I want it to be great for all users. I want to maintain a positive assumption about the motivations of everyone involved. That said, I just want to pass along my observation along with a request for someone from the Spanish team to answer user’s questions about this missing resource and for there to be better attentiveness for this valuable population of users going forward.

If I am wrong, which is highly possible, 🤷‍♂️  I am fine with being corrected, please let me know via this forum and I will admit my error. 

Here are two representative forum posts:

https://community.logos.com/forums/p/201746/1195523.aspx#1195523

https://community.logos.com/forums/p/204912/1192562.aspx#1192562

WR82

Posts 36369
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MJ. Smith | Forum Activity | Replied: Sat, Feb 5 2022 3:16 PM

Bob is no longer CEO, This is not the only undelivered book.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 141
WR82 | Forum Activity | Replied: Sun, Feb 6 2022 8:09 AM

O.k. Attn: Vik

M.J., you are normally pretty helpful on here. Thanks for redirecting me about the new CEO. I appreciate it.
 However, regarding your second comment, I’d prefer it if this thread didn’t get hijacked to talk about books that English language users would like. This is a thread about how this book, the requests in Spanish, and the silence from Faithlife‘s Spanish team is potentially a symptom of a problem bigger than one book. We (English speakers) already have a voice on the forums and perhaps making your own new thread with that idea would be a better way to go. I don’t think you meant to distract, but I am sensitive to this, because I see it as an issue for Spanish speakers and I’d like to keep the focus on this underrepresented population of users.

Posts 1665
DMB | Forum Activity | Replied: Sun, Feb 6 2022 9:29 AM

WR82, not trying to defend MJ, but look at your title ... her comment was my thoughtt as well ... promised resources undelivered, sometimes for years.

If I were you, I'd start over ... address to Phil (Vik's trying to balance the 3 businesses in difficult times). And title it just as you discuss ... spanish and siloing.

Posts 141
WR82 | Forum Activity | Replied: Sun, Feb 6 2022 12:00 PM

Ok, I changed the post title and restarted the thread. If this helps the decision makers who don’t speak Spanish to better understand the issue Spanish language users are facing, I am all for it. Thanks again for the suggestion.

WR82

Posts 1367
LogosEmployee
Sean Boisen | Forum Activity | Replied: Mon, Feb 7 2022 3:42 PM

See follow-ups on the similar thread here: https://community.logos.com/forums/t/204912.aspx

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