I have tried using the paperclip but it fails and gives me excuses.
Please see the attached MS Word document
Hi Linda:
Welcome to the Logos user forums.
You have successfully made three other posts today, prior to this one. (See https://community.logos.com/members/187613/default.aspx for which I clicked your account picture). Sometimes a post is posted when we think it has errored. Additionally, the forum software was updated recently and this might be a hiccup.
For the solution to your issue, you will need to post logs from the software so that Faithlife staffers or knowledgeable users (more knowledgeable than I) can help you diagnose the problem. See this link for instructions on submitting logs: https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files
Welcome [:D]
Puzzling. An alternative for attaching picture(s) is Amber, the hexagon next to the paper clip.
Logos Help Center (LHC) has many support articles, including:
Keep Smiling [:)]
I have tried using the paperclip but it fails and gives me excuses. Please see the attached MS Word document
Linda
I recommend:
I uninstalled Logos and attempted install and I got the same messages.
I have uninstalled Logos, deleted the \Logos folder, and attempted reinstall of Logos and got the same messages.
then the next message:
then the last message:
These are the same three messages I got from the update to my resources.
I emailed the original messages in an attachment of a MS Word document to cs@logos.com and received a boilerplate reply, but I still do not know if my attachment was received!!!
I have tried the suggestions on your webpage https://support.logos.com/hc/en-us/articles/360008553491 titled:
and on your webpage https://support.logos.com/hc/en-us/articles/360008238911-Unable-to-Update-or-Install-Windows titled:
And nothing solved the problem
Hi Linda
In your other thread on this topic, Frank suggested checking whether an Installer folder existed in your Windows directory and creating one if it did not - https://community.logos.com/forums/p/205612/1197074.aspx#1197074
Did you try that?
Graham
I can't help with your specific problem Linda but I can tell you that contacting Customer Services by phone is by far the most efficient way of getting help.
If the phone call would be expensive (as it is for me from the UK) then Skype will often provide a less costly alternative.
and on your webpage
Linda, I am a user like yourself and the Star only indicates that Faithlife have recognised my ability to assist other users with issues.
Please upload the generated logs as per https://wiki.logos.com/Diagnostic_Logging#What_do_I_do_with_the_logs.3f using the paperclip icon.
The Installer folder under Windows has hundreds of installs stored in it but is missing the install Logos is expecting.
See attached zipped logs folder. Sorry I get the following message with the paperclip--again:
Either the site is offline or an unhandled error occurred. We apologize and have logged the error. Please try your request again or if you know who your site administrator is let them know too.
Why can't I see my replies????
Also--I follow the directions from your articles on finding the logs, zipping the logs, and attaching the logs by paperclip, but paperclip always errors out!!!
Why can't I see my replies???? Also--I follow the directions from your articles on finding the logs, zipping the logs, and attaching the logs by paperclip, but paperclip always errors out!!!
I'm afraid a number of fellow-users have flagged issues with posting at the moment. I believe Faithlife thought it had been fixed but it looks as though it is affecting you, and potentially others.
I'm afraid without us being able to see logs, there is little advice we can offer. And so the best option would be to contact Customer Services again - although I recognise you didn't have a great experience when you did that before.
I'll try and see if I can flag this for attention.
