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Bob Price | Forum Activity | Posted: Sun, May 1 2022 8:14 PM

I hope someone is able to help me.  When I try to play the video for a course, I only get audio with no video at all, only a blank white screen. If I login to the web app, these same courses work just fine.  Any idea if there's something I need to do to make it work on Logos Desktop?  Thanks for your help.

Bob Price

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Dave Hooton | Forum Activity | Replied: Sun, May 1 2022 9:05 PM

Have you have got Windows with an Intel Gen 11 processor (CPU) e.g. Intel i5-11xxxx then you need to update the graphics driver. In my case, videos would work with the Program Setting Enable Hardware Acceleration = NO but certain tools would not work unless it was YES. An update of the graphics driver fixed that and I could leave it as YES.

Dave
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Windows 11 & Android 8

Posts 77
Bob Price | Forum Activity | Replied: Mon, May 2 2022 7:43 PM

Thank you Dave!  My video drivers are up to date, but you caused me to check the "hardware acceleration" setting.  It was off, and turning it on corrected the problem.  Thank you so much!

Bob

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