Server issue downloading resources?

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Posts 344
Pater Noster | Forum Activity | Posted: Wed, May 4 2022 4:36 PM

Is there an issue downloading resources from the FL servers? I purchased some resources (Verbum/Mac), and no matter what I do I can't get them to download - Update Resources, Update Now, restart the program, etc.

Posts 344
Pater Noster | Forum Activity | Replied: Wed, May 4 2022 5:14 PM

Yeah the log's not seeing any resources available, yet I got the purchase confirmation about 30 minutes ago.

2022-05-04 20:11:38.0626 INFO 105 UpdatePipelineManager | (34.28s) Checking for updates. Callers: SetLicensesAndCheckForUpdates, Job Ids: 16.
2022-05-04 20:11:38.0627 INFO 105 UpdatePipelineManager | Raising update check completed for Job Ids: 16
2022-05-04 20:11:38.0628 INFO 105 UpdatePipelineManager | (Timed) Checking for updates. Callers: SetLicensesAndCheckForUpdates, Job Ids: 26, 25, 24, 23, 22, 21, 20, 19, 18, 17.
2022-05-04 20:11:38.0628 INFO 105 UpdateManager | Forcing full resource check; all resources will be opened when processing updates.
2022-05-04 20:11:38.0630 INFO 1 LDLS4.AppModel | No updates are available.

Posts 344
Pater Noster | Forum Activity | Replied: Wed, May 4 2022 5:20 PM

The Logos Web app does not show the resources either, eliminating the app on my desktop as the issue. The orders page in FL shows the order complete. Any ideas? It looks like the order did not release the licenses for this resource, which I was really hoping I could work with tonight:

https://www.logos.com/product/189697/lexham-research-commentaries 

Posts 657
Roy | Forum Activity | Replied: Thu, May 5 2022 10:16 AM

Did you buy the collection you linked to?

Did you already have "some" of the resources  in that collection?

There are a large number of volumes not yet ready to ship. If you purchased the linked collection those marked with an '*' on the product page will download when they are ready (you have simply paid in advance for those). If you already had all of the volumes that are ready to ship, then there would be nothing to download yet.

Just an idea. 

Posts 27986
Forum MVP
Dave Hooton | Forum Activity | Replied: Thu, May 5 2022 10:59 AM

Pater Noster:
Yeah the log's not seeing any resources available, yet

Provide the full log by uploading the zipped version after trying to get the download.

Dave
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Windows 11 & Android 8

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