No videos in the updated Faithlife Study Bible

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Posts 371
Charlene | Forum Activity | Posted: Thu, Jun 23 2022 12:05 PM

I was in Revelation and clicked on the Ephesus Wide View video, but the picture disappeared and only the sound was heard. So I then clicked on some of the other videos and the same thing. In the text of the verse, you can see a picture of the video, but once you click on the video to play, the picture disappears and all you hear is the sound.

There was no way to click on "typo," so I was putting it here to alert Faithlife of the mistake. If this was previously posted, forgive me for re-posting about the issue.

Posts 3536
Beloved Amodeo | Forum Activity | Replied: Thu, Jun 23 2022 4:55 PM

Charlene:
I was in Revelation and clicked on the Ephesus Wide View video, but the picture disappeared and only the sound was heard.
My AV is working fine in this resource. Perhaps there is another explanation for what you're experiencing peculiar to you. Yesterday my internet was the problem for me noting something that was peculiar to me and not a particular problem with Logos.

Meanwhile, Jesus kept on growing wiser and more mature, and in favor with God and his fellow man.

International Standard Version. (2011). (Lk 2:52). Yorba Linda, CA: ISV Foundation.

MacBook Pro macOS Big Sur 11.6 1TB SSD 

Posts 1656
PL | Forum Activity | Replied: Thu, Jun 23 2022 5:00 PM

That video is also playing fine for me. Logos 9.15 Beta 1 (9.15.0.0002) running on Windows 10.

Charlene, are you on Windows or Mac?

Posts 371
Charlene | Forum Activity | Replied: Fri, Jun 24 2022 9:22 PM

I'm on Windows.

It definitely is NOT the internet. I live in the area where we have the fastest internet in the nation. But I don't know what the problem is. I hear the sound. Just no picture showing in the video.

Here are a couple of screen shots...The first one is with the video with what I am assuming is the start of the video (but I have not pressed play yet). The second shot is when I hit play. The blank video is already 7 seconds into the video but all I see is a white screen.

Posts 371
Charlene | Forum Activity | Replied: Fri, Jun 24 2022 9:24 PM

Posts 382
Matt Hamrick | Forum Activity | Replied: Sat, Jun 25 2022 10:55 AM

Charlene:

I was in Revelation and clicked on the Ephesus Wide View video, but the picture disappeared and only the sound was heard. So I then clicked on some of the other videos and the same thing. In the text of the verse, you can see a picture of the video, but once you click on the video to play, the picture disappears and all you hear is the sound.

There was no way to click on "typo," so I was putting it here to alert Faithlife of the mistake. If this was previously posted, forgive me for re-posting about the issue.

Click program settings and scroll to the bottom and make sure Enable Hardware Acceleration is set to Yes.

Posts 371
Charlene | Forum Activity | Replied: Sat, Jun 25 2022 11:09 AM

Matt Hamrick:
Click program settings and scroll to the bottom and make sure Enable Hardware Acceleration is set to Yes.

That was it! I figured it was a setting, but just didn't know what setting needed to be fixed! Thanks!

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