BUG: images not showing in Media Tool

I've tried opening multiple visuals, e.g., "Jacob Starts a Family", "Jesus Resumes His Ministry in Galilee", etc., in the Media Tool, but I'm consistently getting the following:

It may only be happening with multiple-slide visuals. E.g., the "Bible Backgrounds: Genesis" isn't displaying either.

6518.Logos.zip

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Graham Criddle

I see the same - and there are some lines in the log file (from my logs not Jordan's) that seem revelant!

2023-06-26 11:30:54.8183 INFO 1 PanelViewModel | Got MediaTool panel settings for Preferences: ViewMode=Browse
2023-06-26 11:30:55.2150 WARN 59 MediaClient | Status code not handled. Request: POST https://mediaapi.logos.com/v1/media/details/7638399-29742060--/render?desiredWidth=1920 (status NotFound, content type 'application/json; charset=utf-8', content length 611)
2023-06-26 11:30:55.2155 WARN 59 MediaClient | Could not retrieve rendered image from the media service.

0535.Logos.log

Andrew Batishko

Thanks for the report. We'll take a look at what is going wrong here.

Graham Criddle

https://community.logos.com/discussion/comment/1262213#Comment_1262213

Thanks Andrew

EastTN

https://community.logos.com/discussion/comment/1262223#Comment_1262223

I'm not trying to pile on, but in case it helps to get a sense for how widespread the problem is, I'm seeing the same thing.

Dennis Toll

https://community.logos.com/discussion/comment/1262227#Comment_1262227

Me too

EastTN

https://community.logos.com/discussion/comment/1262404#Comment_1262404

I just wanted to check in and see if there's been any progress in addressing this. Thanks!

Donovan R. Palmer

https://community.logos.com/discussion/comment/1263112#Comment_1263112

This has been reported in at least two other threads.

Savanna Lineberger

I've tried opening multiple visuals, e.g., "Jacob Starts a Family", "Jesus Resumes His Ministry in Galilee", etc., in the Media Tool, but I'm consistently getting the following:

It may only be happening with multiple-slide visuals. E.g., the "Bible Backgrounds: Genesis" isn't displaying either.

6518.Logos.zip

This bug has been fixed in 26.1.

EastTN

https://community.logos.com/discussion/comment/1263356#Comment_1263356

This bug has been fixed in 26.1.

Thank you!