BUG: images not showing in Media Tool
I've tried opening multiple visuals, e.g., "Jacob Starts a Family", "Jesus Resumes His Ministry in Galilee", etc., in the Media Tool, but I'm consistently getting the following:
It may only be happening with multiple-slide visuals. E.g., the "Bible Backgrounds: Genesis" isn't displaying either.
Comments
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I see the same - and there are some lines in the log file (from my logs not Jordan's) that seem revelant!
2023-06-26 11:30:54.8183 INFO 1 PanelViewModel | Got MediaTool panel settings for Preferences: ViewMode=Browse
2023-06-26 11:30:55.2150 WARN 59 MediaClient | Status code not handled. Request: POST https://mediaapi.logos.com/v1/media/details/7638399-29742060--/render?desiredWidth=1920 (status NotFound, content type 'application/json; charset=utf-8', content length 611)
2023-06-26 11:30:55.2155 WARN 59 MediaClient | Could not retrieve rendered image from the media service.0 -
Thanks for the report. We'll take a look at what is going wrong here.
Andrew Batishko | Logos software developer
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Thanks Andrew
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I'm not trying to pile on, but in case it helps to get a sense for how widespread the problem is, I'm seeing the same thing.
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Me too
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I just wanted to check in and see if there's been any progress in addressing this. Thanks!
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This has been reported in at least two other threads.
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Jordan Litchfield said:
I've tried opening multiple visuals, e.g., "Jacob Starts a Family", "Jesus Resumes His Ministry in Galilee", etc., in the Media Tool, but I'm consistently getting the following:
It may only be happening with multiple-slide visuals. E.g., the "Bible Backgrounds: Genesis" isn't displaying either.This bug has been fixed in 26.1.
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