Store issue (BUG?): Cannot purchase this boook; "Add to cart" button behaves strangely
I am interested in buying this book.
I don't own it yet, and it appears to be available to me.
The link that shows up in my status bar when I hover over the "Add to cart" button (on the product description page) is:
https://ebooks.faithlife.com/buy/281444?payInFull=True
That seems to be a different SKU than the product I want to buy, but never mind. I click "Add to cart".
I get taken to a "Search for your organization" page.
Huh?
I hit the Back button in my browser and try again with "Quick buy" instead. This time I get taken to my shopping cart with the message that my shopping cart is empty, and a banner message across the top that says this:
Again, huh?!
I have no idea what a "group product" is. There was nothing else in my cart before so if I have to order "group products" separately from "non-group products" there shouldn't have been a conflict. Does one have to order such books through a group that one is a member of? Why? What's this all about? How can I buy it if I'm not in the privileged "group" that gets to order it as a "group product"? How can I even know what group is allowed to buy this book?
So confusing! I've never seen other books on the Logos stores behave this way. But when I went back to the product description page, I did indeed see that it said "Ebook (group)".
What's the deal, and how can I buy this book?
Comments
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OK, I did some searching and found another book that had an "Ebook (Group)" option, which I learned has to do with this (https://ebooks.faithlife.com/get-started-with-group-purchasing), but it also had a standard "Ebook" option.
So the issue with "The Whole Person: Embodying Teaching and Learning through Lectio and Visio Divina" seems to be that it doesn't offer a simple non-group purchase option. Seems odd. I can buy it in Kindle format and will be tempted to do so if you don't fix this soon.
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Rosie Perera said:
So the issue with "The Whole Person: Embodying Teaching and Learning through Lectio and Visio Divina" seems to be that it doesn't offer a simple non-group purchase option.
Thanks for the report. I passed this along to our product team to investigate.
Andrew Batishko | Logos software developer
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That book was not supposed to be available at ebooks.faithlife.com. However, you can find it at the general ebook storefront here: https://general.ebooks.faithlife.com/product/184265/the-whole-person-embodying-teaching-and-learning-through-lectio-and-visio-divina
Andrew Batishko | Logos software developer
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Andrew Batishko said:
That book was not supposed to be available at ebooks.faithlife.com. However, you can find it at the general ebook storefront here: https://general.ebooks.faithlife.com/product/184265/the-whole-person-embodying-teaching-and-learning-through-lectio-and-visio-divina
Now that's a storefront I never knew about. How does one navigate to it from any of the other Logos properties, or do you just have to know it exists?
And if I scroll to the bottom of https://general.ebooks.faithlife.com to find the About link to find out more, this link takes me to https://general.ebooks.faithlife.com/about which resolves into https://ebooks.faithlife.com/faq. Then I'm out of the General storefront. Weird.
Also, the logo at the top looks identical for both General Ebooks and Ebooks stores. Can you tell which is which?
The link is different, if you hover on them. The first one goes to https://general.ebooks.faithlife.com and the second goes to https://ebooks.faithlife.com. That and the fact that the second one has the "Why Faithlife Ebooks?" link below but the first doesn't.
This is all very confusing, and not executed in the best way, IMO.
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I also was unaware there were two sites. But why the blank isn't this book which is on religious education fall into the one we are generally aware of and assume carries all the religious resources?
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
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Hi Rosie and MJ, thanks for your feedback. We use the general.ebooks website as a staging area for all of the ebooks we receive from the various publishers. As you know we get a lot that we don't showcase on the main website. It is not a platform we advertise or market in any way.
That being said sometimes books do end up on there that should be on our main site (I agree with you MJ, this one should be) and we need to address as they are identified. I'll make sure to add this back to the main ebook site in a way that will allow you to purchase it as normal.0
