Logos Version 28 is significantly slower than V.27
I always have several full-screen Logos windows (6 of them) open in parallel. Everything has become significantly slower with the update to version 28. The linked scrolling of resources is now partly a slideshow, especially if 'Information', 'Lookup' and 'Explorer' are also running. Graphic-heavy assistants like the Psalm Explorer are jerky or take a second to think after each mouse click.
I activated an old backup with Logos version 27.3.26 and the difference is significant. So it is not because of my hardware. But for troubleshooting here are my specifications:
Windows 11
AMD Ryzen 9 5900X 12-Core
NVIDIA RTX 3080
48 GB Ram
700 GB free SSD Ram on the logos partition
It would help me a lot to be able to make a rollback to the old version. My backup doesn't work anymore as soon as I turn on the internet and Logos recognizes that there is a new version.
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I've noticed the same thing on Mac. At first I thought it was because I was on Beta but even being on the latest stable update doesn't seem to solve the issue. I figured it was because of my hardware, but it seems others are having the same issue. I've learned to live with a lot of it, but a minor annoyance is the time it takes to open up the context menu when selecting a word from the Bible text... I can actually see it populate now and it takes anywhere from 2-9 seconds to open up the full context menu.
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Maybe I lucked out. I have my Verbum Update Channel = No. Still on 27.x.
"If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.
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I have a very fast Mac so I have not seen any issues with lots of linked panels moving quickly together, but like Frank on his Mac I clearly see the context menu populating on a Bible word selection, which I never had before. Something extra is chewing up cycles.
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Pitrell said:
Then, by all means, wait. I also just additionally noticed that typing a note or search string is also very slow
there is a lag when typing, erasing with keyboard in Verbum 28, which is why I kept Logos 27. The latter is more responsive and these are side-by-side on my laptop.
Dave
===Windows 11 & Android 13
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Dave Hooton said:
there is a lag when typing, erasing with keyboard in Verbum 28, which is why I kept Logos 27. The latter is more responsive and these are side-by-side on my laptop.
I'm struggling with that "lag when typing/erasing with the keyboard" in Logos 28.0.34. Closing a restarting Logos seems to help sometimes.
(Windows 11 pro, i7 CPU, 32GB RAM, Logos on SSD).
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Allen Browne said:Dave Hooton said:
there is a lag when typing, erasing with keyboard in Verbum 28, which is why I kept Logos 27. The latter is more responsive and these are side-by-side on my laptop.
I'm struggling with that "lag when typing/erasing with the keyboard" in Logos 28.0.34. Closing a restarting Logos seems to help sometimes.
(Windows 11 pro, i7 CPU, 32GB RAM, Logos on SSD).
Yes! I am experiencing exactly this also. It takes a little while to start lagging while typing in Sermon Builder, but then it is very hard to use. After a restart, it corrects the issue for a while, but then eventually starts lagging again.
Disclaimer: I hate using messaging, texting, and email for real communication. If anything that I type to you seems like anything other than humble and respectful, then I have not done a good job typing my thoughts.
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I just want to pop in here and say that the team is aware of these reports. We are working hard to track down the issue, but have yet to consistently reproduce an issue in v28. If you feel like you are experiencing a significant slowdown in v28, we'd love to get a few more details, specifically:
- Are you running Windows or Mac?
- What actions are slow? Just certain ones, like typing in notes or sermons, or is everything running slowly?
- How long have you been running the app before seeing performance issues? Does restarting the app temporarily provide relief?
- If you could open up Activity Monitor on Mac or Task Manager on Windows, I would be curious to confirm that you are seeing high RAM utilization on Logos.
- How many panels do you have open? It would be extra nice to get a screenshot or two of layouts that are having problems.
Thank you for helping us track this one down.
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1 Are you running Windows or Mac?
Windows 11 pro (64 bit)
2 What actions are slow? Just certain ones, like typing in notes or sermons, or is everything running slowly?
Just typing a bible ref (such as Mark 1 1) into a Bible window is impossibly slow at times. If I make a misake (say Msrk) and backspace characters, I'm waiting long enough that I try clicking with the mouse, but the lag means the mouse still ends up in the wrong spot.
3 How long have you been running the app before seeing performance issues? Does restarting the app temporarily provide relief?
It's instantaneous, especailly the first time I start Logos in the morning.
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Nick Mueller said:
Are you running Windows or Mac?
Windows 11 Home (10.0.22621 Build 22621)
Lenovo Yoga 7, i7-12700H, 32GB RAM
Targus Quad Docking Station with Four Monitors
Nick Mueller said:What actions are slow? Just certain ones, like typing in notes or sermons, or is everything running slowly?
I have just noticed it in the sermon builder while typing. The typing starts to lag considerably.
Nick Mueller said:How long have you been running the app before seeing performance issues? Does restarting the app temporarily provide relief?
I am not exactly sure how long it takes. I would guess that in two hours or so of working, I would have to restart Logos twice maybe. So the lagging starts from 30 minutes to an hour possibly.
Restarting indeed fixes the issue for a while.
Nick Mueller said:If you could open up Activity Monitor on Mac or Task Manager on Windows, I would be curious to confirm that you are seeing high RAM utilization on Logos.
Logos opens for me and idles with nothing open but the homepage at 919.9 MB of RAM.
With just a sermon and bible opened, it runs from 1750-1950 MB.
With the layout attached open, it also strangely enough runs at 1650-1950 MB.
Once I've had any layout opened and I close everything and go back to the homepage only, RAM stays at 1675 MB.
Nick Mueller said:How many panels do you have open? It would be extra nice to get a screenshot or two of layouts that are having problems.
Four windows across four monitors. This seems like a lot, but these same layouts have not been a problem in the past.
The last monitor is verticle, and the top was cut off while clipping the image.
Disclaimer: I hate using messaging, texting, and email for real communication. If anything that I type to you seems like anything other than humble and respectful, then I have not done a good job typing my thoughts.
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Are you running Windows or Mac?
Windows 11 Home
What actions are slow? Just certain ones, like typing in notes or sermons, or is everything running slowly?Everything I try to do is slow compared to version 27.
How long have you been running the app before seeing performance issues?It's immediate and it doesn't matter how long its been running.
Does restarting the app temporarily provide relief?
No
If you could open up Activity Monitor on Mac or Task Manager on Windows, I would be curious to confirm that you are seeing high RAM utilization on Logos.
At idle doing nothing 8.7% can't really determine ram util while I'm using it, if there is a way to determine that let me know.
How many panels do you have open?18 windows with multiple tabs, and Chrome running, 1 or 2 PDFs and MS Word.
It would be extra nice to get a screenshot or two of layouts that are having problems.
All of them have the problem.
My specs:
Overview
Computer model: HP OMEN 30L Desktop GT13-0xxx
Operating system: Microsoft Windows 11 Home (10.0, Build 22621)
Processor: Intel(R) Core(TM) i9-10850K CPU @ 3.60GHz 10/20 (Overclocked to 4.x+)
Motherboard: HP 8703
RAM: 32 GB
Hard disk1: NVMe WD Green SN350 1TB (931.5 GB/Fixed hard disk media)
Hard disk2: NVMe CT4000P3PSSD8 (3.6 TB/Fixed hard disk media)
Graphics card: NVIDIA GeForce RTX 3090 (24 GB)
Monitor: XXX Beyond TV (3840x2160 / 54.6 Inch)
Sound card1: NVIDIA High Definition Audio
Sound card2: (Generic USB Audio) USB Audio Device
Sound card3: Realtek High Definition Audio
Sound card4: NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
Keyboard: HID Keyboard Device
Audio1: NVIDIA High Definition Audio
Audio2: HD Pro Webcam C920
Audio3: Realtek(R) Audio
Audio4: NVIDIA Virtual Audio Device (Wave Extensible) (WDM)0 -
I can send screenshots when I get home.
1. Windows 11.
2. After using the notes tool for a bit, it gets slow. I've not experienced any slowness in other areas.
3. I always have Logos open so I'm not sure, but when I restart it, it gets better for a bit.
4. Anywhere from 5-15 panels.
So glad to hear Logos is on this.
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I sent logs along with a video to tech support on Saturday. Here is a second video. I'm also running Windows 11. Resources (memory and CPU usage) don't seem to be an issue. As I mentioned when I report this over the weekend, the problem has no relation to the length of time Logos is open. The slowdown gets worse the more Logos is used (the more things are clicked in the software).
Note: Link sets don't work properly in this new build.
It would be great if we could revert to the previous build which worked fine.
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1) I am running Windows 10 pro
2) most of the slow down is seen in Sermon, starts out good, then lags
3) This just started in the past week or so
(4) I have no idea how to do that
(5) I have tried with as little as 3 panels and as many as 6-8 the results are the same.
Logos tech. did get intouch with me and did something I am not sure what, it did fix it temp. however once I have logged back in. It continues to do the same.
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Hi Sean
Sean Hachem said:Note: Link sets don't work properly in this new build.
That sounds like it could be a different, unrelated, issue to the performance one.
I recommend starting a new thread in this forum explaining the issue you are seeing
Graham
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Thanks, Graham. I'm a little confused as to the preferred method of reporting bugs. I've only been using Logos for a month and have reported a number of bugs through email. I have reported both the slowdown and the broken link sets through email. Is the forum a better place to report problems?
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Graham Criddle said:
That sounds like it could be a different, unrelated, issue to the performance one.
Also, it seems to me the slowdown could likely be related to the broken link sets. I don't notice a performance problem when I open a new layout that does not use link sets.
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Does anyone know if the same problem appears on mac?
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Hi Sean - then welcome to Logos!
Sean Hachem said:I've only been using Logos for a month and have reported a number of bugs through email
Reporting bugs through email is absolutely fine - it will get them to the Logos teams who will be able to consider and act appropriately
Sean Hachem said:Is the forum a better place to report problems?
It depends - which I know isn't a really helpful answer!
Often a lot of problems people report - particularly around lack of particular functionality - is due to not knowing fully how the software works. And the forums are an ideal place for those issues to be discussed and hopefully answers provided.
But the forums are primarily user-to-user support so we can't fix any actual bugs. Having said that, there are some Logos people who spend a lot of time here and often respond to bugs etc.
So I would probably suggest raising the issue in the forums first. Sometimes that enables solutions to be found or, at the minimum, someone else to reproduce the problem. And then, if no-one from Logos has responded here, emailing through to Logos would be a good plan.
Hope this helps
Graham
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Sean Hachem said:
Also, it seems to me the slowdown could likely be related to the broken link sets. I don't notice a performance problem when I open a new layout that does not use link sets.
That's very interesting - and it would be really useful to know if others see the same. I will admit I haven't really seen the problem but then I rarely use link sets.
But was that the only issues you were referring to with link sets? If not, that is where a separate thread could be useful.
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Graham Criddle said:
But was that the only issues you were referring to with link sets?
There is only one issue with link sets: They don't work properly. It seems to me this is the cause of the slowdown. I showed this in the video I sent to Logos tech support on Saturday. There is a long delay when scrolling resources that are linked together. When I look through my log files, I see a lot of failures with regard to the linking of resources.
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Sean Hachem said:
There is only one issue with link sets: They don't work properly. It seems to me this is the cause of the slowdown. I showed this in the video I sent to Logos tech support on Saturday. There is a long delay when scrolling resources that are linked together. When I look through my log files, I see a lot of failures with regard to the linking of resources.
Can you please post those log files here?
Andrew Batishko | Logos software developer
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Andrew Batishko said:
Can you please post those log files here?
I sent one set of logs Saturday night and another Sunday morning. Here is the set from Sunday morning. 8228.Logs.zip
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Andrew Batishko said:
Can you please post those log files here?
Here's another set of logs I just collected. I started without using link sets and clicked through a number of functions. Then I switched layouts to one that uses link sets. You can see that I started getting "unexpected link set" errors. A short while later, response times started going way up.
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Anyone know how to return to the previous version until this is fixed? Mine is becoming almost unbearable. I'm using Windows 10.
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- Are you running Windows or Mac?
- Windows 11
- What actions are slow? Just certain ones, like typing in notes or sermons, or is everything running slowly?
- typing and erasing in any input box, a 5 letter word will appear after the last letter is typed. Erasing can lag by 2 or 3 letters.
- How long have you been running the app before seeing performance issues? Does restarting the app temporarily provide relief?
- c.20 minutes and restarting provides temporary relief
- If you could open up Activity Monitor on Mac or Task Manager on Windows, I would be curious to confirm that you are seeing high RAM utilization on Logos.
- I opened Logos 27 (side by side) a few minutes after restarting Verbum 28, repeated some typing/erasing and Logos is using 734 MB vs 770 MB (both 'at rest').
- How many panels do you have open? It would be extra nice to get a screenshot or two of layouts that are having problems.
- 15 in Verbum and Logos (same layout, similar locations)
Dave
===Windows 11 & Android 13
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Matthew Carver said:
Anyone know how to return to the previous version until this is fixed?
I just found out the hard way that it's not possible to return to a previous version. I contacted support and got the previous version's install package. They told me I would have to uninstall the current version, then install the previous version. They said as long as I turned off automatic updates, I could then reinstall my library without the new software. Unfortunately, that information was incorrect. The first thing Logos does is download the current software. I have asked for a new feature that would separate software updates from other updates.
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Sean Hachem said:Matthew Carver said:
Anyone know how to return to the previous version until this is fixed?
I just found out the hard way that it's not possible to return to a previous version. I contacted support and got the previous version's install package. They told me I would have to uninstall the current version, then install the previous version. They said as long as I turned off automatic updates, I could then reinstall my library without the new software. Unfortunately, that information was incorrect. The first thing Logos does is download the current software. I have asked for a new feature that would separate software updates from other updates.
Command Set Update Channel to Manual disables automatic software updating. Resources can be automatically downloaded.
Command Set Update Channel to Stable enables automatic software update (default setting). Alternative is manually downloading latest stable release from https://www.logos.com/install or https://verbum.com/install followed by closing application & indexer then install update.
Keep Smiling [:)]
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