BETA 11 Crash after start-up

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Posts 24
Steven | Forum Activity | Posted: Wed, Sep 8 2010 2:56 PM

1. Downloaded Beta 11 

2. Opened Logos 4 Beta 11

3. Automatically logged me in

4. I heard the start-up music 

5. my layouts loaded and remained for about 4 seconds 

6. then it crashed

Note:  this is the same problem I had with Beta 10 (I just received Beta 11 today but same results

Beta 11  8156.Beta 11 Archive.zip

Beta 10  3252.Beta 10 Archive.zip)

 

Posts 1861
LogosEmployee
Tom Philpot (Faithlife) | Forum Activity | Replied: Wed, Sep 8 2010 3:14 PM

Steven,

Can you send us your layouts.db file? It lives /Users/stevenrobinson/Library/Application Support/Logos4/Documents/czzkceky.pp7/LayoutManager/layouts.db

You can work around the problem by holding Cmd after you launch Logos 4 and selecting "Use blank layout".

Tom

Mobile Development Team Lead

Posts 24
Steven | Forum Activity | Replied: Wed, Sep 8 2010 9:49 PM

Here it is.  

0131.layouts.db.zip

Posts 24
Steven | Forum Activity | Replied: Wed, Sep 8 2010 11:23 PM

I don't have a "Use blank Layout" option in my menu list to use as alternative.  The drop down list only shows Named Layouts.  I've tried those too, but doing that only causes me to have a blank screen with a spinning beach ball.

Posts 5908
Forum MVP
Mike Binks | Forum Activity | Replied: Thu, Sep 9 2010 2:34 AM

Steven:
I don't have a "Use blank Layout" option in my menu list to use as alternative.  

Steven

Look at the grey screen that opens when you hold down the command key and launch Logos. That is where you will find the option to 'Use Blank Layout'.

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

Posts 2
Devon Brennan | Forum Activity | Replied: Thu, Sep 9 2010 6:56 AM

I have the same problem. I booted the program up with the blank screen layout but when I try to navigate after the blank screen comes up it crashes again.

Posts 1861
LogosEmployee
Tom Philpot (Faithlife) | Forum Activity | Replied: Thu, Sep 9 2010 9:17 AM

Devon Brennan:

I have the same problem. I booted the program up with the blank screen layout but when I try to navigate after the blank screen comes up it crashes again.

Would you mind posting your logs? There could be some other issue besides a layout issue that is causing you to crash.

Mobile Development Team Lead

Posts 24
Steven | Forum Activity | Replied: Thu, Sep 9 2010 11:26 AM

I've tried that, but when I launch Logos 4 and hold down the command key nothing different happens,  Logos 4 continues its startup process by loading my most recent layout, then it crashes. 

Posts 3196
LogosEmployee
Thomas Ball | Forum Activity | Replied: Thu, Sep 9 2010 11:34 AM

Steven: 

What are you launching from? The application icon in the Applications folder or your Doc? When you hold the cmd button down and click a doc icon it just jumps to that application icon in your App folder. You'll need to launch the program from the Application folder w/ the Cmd held down. You may think you are holding it too long but you aren't just keep holding it. If it helps you can select the Logos4 icon from your applications folder, hold Cmd and press the O key it will launch L4 and if you keep Cmd held down long enough the sign-in screen should appear with the blank layout option. 

In the Jing video I made I launched by selecting the icon in the app folder and pressed Cmd-O. Then kept Cmd held in.

http://www.screencast.com/t/NGI0ZjQ4N

 

Posts 24
Steven | Forum Activity | Replied: Thu, Sep 9 2010 1:22 PM

Tommy, 

I've tried launching L4 from the Applications folder while holding down the command button to reach the Login screen in order to choose the "Use blank Layout" option, but it skips the Login screen by automatically signing me in.  It proceeds to the preparing my library screen, then it advances to my most recent layouts then crashes.  I've attached the logs.

 

846657.Archive.zip

Posts 3196
LogosEmployee
Thomas Ball | Forum Activity | Replied: Thu, Sep 9 2010 4:56 PM

Steven:

I think we might be able to expedite this process if you were to call us at your earliest convenience. If need be one of our techs can see if they can get more information that will lead us to why the sign-in WINDOW is not appearing. You can call us at 800-875-6467. I will be unavailable tomorrow and next week but we have a wonderful support and  technical staff who are more than qualified enough the help you. 

 

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