Logos keeps crashing every 4-5 minutes of use.

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This post has 14 Replies | 1 Follower

Posts 5
Owen Nugent | Forum Activity | Posted: Mon, Mar 14 2011 12:23 AM

Howdy, 

Since the recent update my Logos is crashing every few minutes when I am typing notes. I have attached all the required logging files. If someone could offer assistance it would be appreciated as it is making my sermon preparation very frustrating.... :)

 

3513.Archive.zip

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Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Mon, Mar 14 2011 2:05 AM

Owen Nugent:

Howdy, 

Since the recent update my Logos is crashing every few minutes when I am typing notes. I have attached all the required logging files. If someone could offer assistance it would be appreciated as it is making my sermon preparation very frustrating.... :)

 

3513.Archive.zip

Welcome Big Smile

Noticed parallels in Console Messages - wonder about using Logos 4.2a in Windows for Note editing workaround ?  Forum mentions several Note issues on Mac => http://community.logos.com/forums/p/30845/228725.aspx#228725

Observation: Logos 4 crash occurred at 17:10 - Logos 4 Mac was launched at 17:13 (overwrote Logos4.log lines corresponding with 17:10 crash), however noticed Console Messages has Saved crash report: /Users/hisnhers/Library/Logs/DiagnosticReports/Logos Bible Software 4_2011-03-14-171340_iMac.crash (for crash at 17:13 that was not written to Logos 4.log file).

Suspect Logos developers would appreciate saved crash reports being compressed and uploaded.

Also have option to contact Logos support => http://www.logos.com/about/contact and mention this forum thread

Console messages has a variety of errors and crashes:

-[NSCFArray isEqualToDictionary:]: unrecognized selector sent to instance 

*** RICH TEXT EDITOR CHECKSUM FAILED ***

-[VisualBookmark isEqualToDictionary:]: unrecognized selector sent to instance

Keep Smiling Smile

Posts 4077
Melissa Snyder | Forum Activity | Replied: Mon, Mar 14 2011 1:57 PM

Owen Nugent:
Since the recent update my Logos is crashing every few minutes when I am typing notes. I have attached all the required logging files

Hi Owen ~  Thanks for the logs. I've submitted them to development.

Posts 5
Owen Nugent | Forum Activity | Replied: Mon, Mar 14 2011 8:55 PM

Thanks,

I have loaded the windows version of logos and am using that atm. There is a few differences between the two versions in fact the windows version searches faster than my mac version. I may do more work in it. 

Posts 191
Jacques | Forum Activity | Replied: Wed, Mar 16 2011 4:35 PM

Are you using Logos for Windows on the Mac? ..with Bootcamp? ..or with a virtualization system such as Parallels?

Posts 5
Owen Nugent | Forum Activity | Replied: Wed, Mar 16 2011 4:41 PM

Hi Jacques,

I now have two Logos systems loaded. One in Mac as normal which crashes when using notes. The second one was loaded after the problem occurred, and it is in Windows through Parallels. I loaded this so I could keep working on my sermon. It has nothing to do with the Mac version which is crashing. 

Melissa has there been any news from the development team?

Owen

Posts 191
Jacques | Forum Activity | Replied: Wed, Mar 16 2011 4:55 PM

As far as the Mac side, why not simply erase all remnants of it and re-install? Once your account repopulates the Mac side of  your Logos environment, it should be alright.

Furthermore, avoiding the beta releases may help as well.

Use set update channel to stable as a command to get out of the beta tree and confined to the stable releases.

I posted in another thread the question - is Logos for Windows via Parallels faster than Logos for Mac. It seems by what you wrote earlier then, that it IS a little faster.

Wow. Parallels 6 is on sale here (a FANTASTIC bundle actually) https://www.mupromo.com/?ref=9437 - I may go grab it.

I'll wait for the other folks to post results too though.

thanks

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Wed, Mar 16 2011 7:34 PM

Jacques:
As far as the Mac side, why not simply erase all remnants of it and re-install? Once your account repopulates the Mac side of  your Logos environment, it should be alright.

Mac Troubleshooting page Uninstalling and Reinstalling in Logos 4 Mac section has an observation: "Nominally needed to fix corrupt application"; crash experience using Notes was not from a corrupt application.

Wiki Logos 4 Mac includes: PC notes have more capabilities than Mac, including automatic hyperlinking of scripture in notes.   Also, forum reply http://community.logos.com/forums/p/30837/229548.aspx#229548 has # 1 notes request - implement parity with PC.

From past experience, do know Logos 4 Mac will be improved.  Currently not know if a 4.2a service release will be issued for this Notes crash.

Potential path going forward - use stable Logos 4 PC for note editing and use beta Logos 4 Mac for testing; perhaps with beta "Use Internet" turned off to keep any personal data surprises from syncing to Logos servers to adversely affect Logos 4 PC.  When next Logos 4 Mac beta release candidate is ready, could reset Logos 4 Mac user settings, followed by syncing personal information from Logos servers.

Keep Smiling Smile

Posts 4077
Melissa Snyder | Forum Activity | Replied: Thu, Mar 17 2011 7:27 AM

Owen Nugent:

Melissa has there been any news from the development team?

Only that they are looking into a possible cause.

Posts 5
Owen Nugent | Forum Activity | Replied: Tue, Apr 26 2011 7:22 PM

Hi Melissa,

I was wondering if the development team have looked into this problem? I have started using notes again more frequently and it is still crashing. The issue only occurs when I am typing in notes. 

Owen

Posts 4077
Melissa Snyder | Forum Activity | Replied: Wed, Apr 27 2011 8:42 AM

Owen Nugent:

Hi Melissa,

I was wondering if the development team have looked into this problem? I have started using notes again more frequently and it is still crashing. The issue only occurs when I am typing in notes. 

Owen

They are currently working on a fix for version 4.3, which is currently in Beta testing. I'll update this thread when a fix is available and in which Beta release it is included, in case you don't want to wait for a final release candidate of 4.3.

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Jack Caviness | Forum Activity | Replied: Wed, Apr 27 2011 10:37 AM

Owen Nugent:
I now have two Logos systems loaded

You may already know this, but a word of caution may be in order. It is probably best not to have both copies of L4 active at the same time. It has the potential of creating synch problems. Bit me once.

Posts 191
Jacques | Forum Activity | Replied: Wed, Apr 27 2011 12:46 PM

Melissa, that would be great! Please do let us know when the notes bugfix comes via beta. 

 

PS  -  please fix the location bar truncation bug too, while you're at it

Posts 4077
Melissa Snyder | Forum Activity | Replied: Fri, May 13 2011 7:13 AM

Owen ~  A fix for this crash will be included in 4.3 Beta 5, which is currently due to be released next week. We will post an announcement in the Mac Beta forum when it is available for download. If you decide to install the Beta, could you post an update here, letting us know whether or not the problem is resolved?  Thanks.

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Wed, May 18 2011 1:03 AM

Melissa Snyder:

Owen ~  A fix for this crash will be included in 4.3 Beta 5, which is currently due to be released next week. We will post an announcement in the Mac Beta forum when it is available for download. If you decide to install the Beta, could you post an update here, letting us know whether or not the problem is resolved?  Thanks.

Logos 4.3 Beta 5 release notes include reference to this thread.  Thankful for Logos 4.3 Beta 5 Mac keyboard shortcut additions for editing Notes and Clippings.

Keep Smiling Smile

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