Indexer CRASH after most recent resource update

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This post has 84 Replies | 11 Followers

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Bradley Grainger (Faithlife) | Forum Activity | Replied: Mon, Apr 11 2011 10:28 PM | Locked

Dave Hooton:

Bradley, I appreciate the honesty but it implies that resources are not tested in Logos 4 after being built!

The updated HCSB exposed a previously-unknown bug in Logos 4, in which the indexer could crash when merging indexes if one of the resources being merged had between 65,537 and 65,567 (inclusive) occurrences of any single term. (The HCSB has 65,560 hits for "the", which triggered the bug; this is the first resource in our 12,000+ book library to expose this problem.) Our resources are typically tested in a "clean" scenario, which prevented this problem being discovered. As a result of the crash, we've created additional automated verifications to ensure this doesn't happen in the future.

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Graham Criddle | Forum Activity | Replied: Mon, Apr 11 2011 11:18 PM | Locked

Hi Bradley

Thanks for the details - integer-overflow issues can be a pain (assuming this to be what happened here)

Graham

Posts 3666
Floyd Johnson | Forum Activity | Replied: Tue, Apr 12 2011 10:51 AM | Locked

Just got off the phone with technical support.  Their suggested method of repair is to HIDE the Holman Christian Standard Bible and then issue the command REBUILD BIBLE INDEX.  

A replacement file is imminent - originally scheduled for yesterday - and will be available when SR-4 is released for LOGOS.  Once we have SR-4, we can UNHIDE the Holman Christian Standard Bible. 

I scanned the forums for this solution, but did not see it posted.  Hopefully, it will not be needed for much longer.

 

Blessings,
Floyd

Pastor-Patrick.blogspot.com

Posts 1
Prof HJB Combrink | Forum Activity | Replied: Tue, Apr 12 2011 12:35 PM | Locked

I have the same problem of indexer crash.

Description:

  Stopped working

 

Problem signature:

  Problem Event Name:                        CLR20r3

  Problem Signature 01:                       logos4indexer.exe

  Problem Signature 02:                       4.21.5.932

  Problem Signature 03:                       4d891636

  Problem Signature 04:                       Libronix.Utility

  Problem Signature 05:                       4.21.5.932

  Problem Signature 06:                       4d89159c

  Problem Signature 07:                       10f5

  Problem Signature 08:                       8

  Problem Signature 09:                       System.InvalidOperationException

  OS Version:                                          6.1.7601.2.1.0.768.3

  Locale ID:                                             7177

But where can I find the HSCB.logos4 resource file? I do not find it under Program files or anywhere, actually I cannot see any LOGOS 4 program files anywhere?

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Rich DeRuiter | Forum Activity | Replied: Tue, Apr 12 2011 1:12 PM | Locked

Prof HJB Combrink:
But where can I find the HSCB.logos4 resource file? I do not find it under Program files or anywhere, actually I cannot see any LOGOS 4 program files anywhere?

Please note that you can also (temporarily) hide the HCSB by dragging it from your Library to the Hidden Resources section of your Tools/Program Settings panel (all the way to the bottom of that panel).

For Windows 7 the resource director is found here:

C:\Users\[name]\AppData\Local\Logos4\Data\[random characters]\ResourceManager\Resources

For Vista it will be very similar. For XP, it will be pretty close, but you should still be able to figure it out.

The AppData folder is hidden. You will have to enable viewing hidden files, folders in your Windows Explorer to see it.

 Help links: WIKI;  Logos 6 FAQ. (Phil. 2:14, NIV)

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Dave Hooton | Forum Activity | Replied: Tue, Apr 12 2011 3:42 PM | Locked

Bradley Grainger:
he HCSB has 65,560 hits for "the", which triggered the bug; this is the first resource in our 12,000+ book library to expose this problem.)

The old one has 63658 hits! Wonder where the extras went in the new version!?

Bradley Grainger:
As a result of the crash, we've created additional automated verifications to ensure this doesn't happen in the future.

That's a good move.

Dave
===

Windows 10 & Android 8

Posts 8088
LogosEmployee
Bradley Grainger (Faithlife) | Forum Activity | Replied: Tue, Apr 12 2011 4:40 PM | Locked

Todd Phillips:

Indexer crashes when trying to merge indexes after the most recent resource update.

Logos 4.2a SR-4 has been published (to the stable channel) to solve this problem.

Posts 93
Brent Gay | Forum Activity | Replied: Tue, Apr 12 2011 4:53 PM | Locked

7077.Logos4.log

2262.Logos4Indexer.log

I had the initial problem and removed the HCSB resource to stop Logos from crashing. Like some others have encountered, Logos is not automatically downloading the HCSB file after the fix. Attached are my log files so maybe someone can figure it out.

Thanks,

Brent (running Logos 4.2a SR4 on PC)

 

Posts 8088
LogosEmployee
Bradley Grainger (Faithlife) | Forum Activity | Replied: Tue, Apr 12 2011 5:16 PM | Locked

Brent Gay:

I had the initial problem and removed the HCSB resource to stop Logos from crashing. Like some others have encountered, Logos is not automatically downloading the HCSB file after the fix. Attached are my log files so maybe someone can figure it out.

Thanks for the logs. I can see that they contain "Resource 'LLS:1.0.351' is out of date." (good) but then "No updates are available." (bad).

While we look into this, you can download and scan http://resources.assets.logos.com/lls_1.0.351/2010-12-06T22_09_20Z/HCSB.logos4 to get the resource back.

Posts 185
Steve Johnson | Forum Activity | Replied: Wed, Apr 13 2011 8:04 AM | Locked

Bradley Grainger:

Thanks for the logs. I can see that they contain "Resource 'LLS:1.0.351' is out of date." (good) but then "No updates are available." (bad).

While we look into this, you can download and scan http://resources.assets.logos.com/lls_1.0.351/2010-12-06T22_09_20Z/HCSB.logos4 to get the resource back.

Apparently I'm having the same problem. I also deleted the HCSB in order to get Logos to run. I have downloaded the update but I can't find the Holman Christian Standard Bible in my library and I should have it.  I downloaded the .logos4 resource listed above and copied it into my resource folder. Then I restarted Logos but still can't find the HCSB.  Is there a step I'm missing?

Pastor, rural Baptist church

Notebook: Dell Precision 4400; Core 2 Duo, 2.5gh; 8Gb RAM; NVIDIA FX 770M w/ 512Mb; Win7 Pro 64-bit; Novabench 510; WEI 5.9

Netbook: MSI Wind 12: Novabench 198; WEI 3.1

 

 

Posts 93
Brent Gay | Forum Activity | Replied: Wed, Apr 13 2011 9:02 AM | Locked

Steve,

Placing the file in the resource folder is not enough for the Logos to "see" it. Put the file in a temp folder somewhere, then run "scan C:\Path\To\HcsbFolder" from the Logos command bar to import it.

Hope that helps,

Brent

Posts 8088
LogosEmployee
Bradley Grainger (Faithlife) | Forum Activity | Replied: Wed, Apr 13 2011 9:03 AM | Locked

Steve Johnson:

I downloaded the .logos4 resource listed above and copied it into my resource folder. Then I restarted Logos but still can't find the HCSB.  Is there a step I'm missing?

Instead of copying it into the resources folder, copy it into a temporary folder (e.g., C:\Temp), then enter

scan C:\Temp

into the command box at the top of the program to scan that folder and import the resources in it. Does doing that cause the program to find the resource. (Also, please check that it's not hidden in Tools > Program Settings > Hidden Resources.)

Posts 185
Steve Johnson | Forum Activity | Replied: Wed, Apr 13 2011 11:56 AM | Locked

That  got it.  Thanks, Brent and Bradley.

Pastor, rural Baptist church

Notebook: Dell Precision 4400; Core 2 Duo, 2.5gh; 8Gb RAM; NVIDIA FX 770M w/ 512Mb; Win7 Pro 64-bit; Novabench 510; WEI 5.9

Netbook: MSI Wind 12: Novabench 198; WEI 3.1

 

 

Posts 8088
LogosEmployee
Bradley Grainger (Faithlife) | Forum Activity | Replied: Wed, Apr 13 2011 6:21 PM | Locked

Dave Hooton:

The old one has 63658 hits! Wonder where the extras went in the new version!?

Hits in the "General Note" field increased from 5,162 to 7,610. This could be from new notes being added, or, since the text of the note is indexed everywhere the note popup occurs, a slight rewording in the notes could result in a large increase in search hits throughout the Bible.

If you're really interested in finding out, you could print/export the "HCSB Bullet Notes™" section (after Revelation) from the old HCSB, then compare it to the new one when it's released.

Posts 25112
Forum MVP
Dave Hooton | Forum Activity | Replied: Thu, Apr 14 2011 1:32 AM | Locked

Bradley Grainger:
Hits in the "General Note" field increased from 5,162 to 7,610. This could be from new notes being added, or, since the text of the note is indexed everywhere the note popup occurs, a slight rewording in the notes could result in a large increase in search hits throughout the Bible.

Interesting:

General note  7610 - 5162  = 2448

All Text       65560 - 63658 =  1902

I would expect the two to be the same ...it implies a decrease in footnotes that are not Bullets!

Confusing definitions

footnote - text that appears in a footnote

generalnote  - the text of the pop-up indicator for a note and the text of the note itself

footnote:the has 7400 results and includes generalnote:the as can be seen from  footnote:the ANDEQUALS generalnote:the  (5162).

footnote:the NOTEQUALS generalnote:the  (2238) gives results for conventional footnotes (not Bullets) ie.  a b c

 

Unashamed Plug:  we still need those field names in the resource.

Dave
===

Windows 10 & Android 8

Posts 3
R. Michel Lankford | Forum Activity | Replied: Sat, Apr 16 2011 1:11 AM | Locked

All my resources "appear" to be president. Honestly I don't feel like checking 1,010 different resources one at a time just to be sure. The problem is that whenever I run a basic search, I still get the yellow ribbon saying that my search results would be inaccurate while the program is indexing. The problem is that the program has been indexing since April 12. Is there a way to to undo an update And go back to a previous version? It was working just fine before they "fixed" something. Surprise Oy, I tell ya.

Posts 3
R. Michel Lankford | Forum Activity | Replied: Sat, Apr 16 2011 2:14 AM | Locked

I am a HUGE fan of Logos 4, but this last particular update and indexing has been an ajor-may ain-Pay in-yay e-thay utt-bay ..... OY

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Rich DeRuiter | Forum Activity | Replied: Sat, Apr 16 2011 7:31 AM | Locked

R. Michel Lankford:
Honestly I don't feel like checking 1,010 different resources one at a time just to be sure.

The problem is with the HCSB (Holman Christian Standard Bible). Move that resource to the Hidden resources section, at the bottom of your Settings panel (Tools>Settings). Just drag it from your Library and drop it in that section.

Then restart Logos4. Indexing should resume and finish properly.

If that doesn't work enable diagnostic logging (be sure to carefully follow all the directions), and post all the logs. You may want to start a new thread, instead of burying the issue here, since if it's not the HCSB, it's not the issue this thread is about. Below are the instructions for doing that:

Enable logging by following all the instructions in the link below. Run Logos and let the indexer run until it crashes. Do not restart Logos before posting all logs here for review (see link below for how to upload logs).
Here are the URLs:
http://wiki.logos.com/Diagnostic_Logging
http://wiki.logos.com/Uploading_Logs

 Help links: WIKI;  Logos 6 FAQ. (Phil. 2:14, NIV)

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LogosEmployee
Bradley Grainger (Faithlife) | Forum Activity | Replied: Tue, Apr 19 2011 7:46 AM | Locked

Bradley Grainger:

Brent Gay:

I had the initial problem and removed the HCSB resource to stop Logos from crashing. Like some others have encountered, Logos is not automatically downloading the HCSB file after the fix. Attached are my log files so maybe someone can figure it out.

Thanks for the logs. I can see that they contain "Resource 'LLS:1.0.351' is out of date." (good) but then "No updates are available." (bad).

I think we have identified and fixed this problem internally; 4.3 Beta 4 should contain a fix for this issue.

Posts 4508
Robert Pavich | Forum Activity | Replied: Tue, Apr 19 2011 7:55 AM | Locked

Bradley Grainger:
I think we have identified and fixed this problem internally; 4.3 Beta 4 should contain a fix for this issue.

You forgot to say....

"....4.3 Beta 4 WHICH WILL BE RELEASED TODAY....should contain a fix for this issue...."

 

Big Smile

Robert Pavich

For help go to the Wiki: http://wiki.logos.com/Table_of_Contents__

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