Bug: Index Crash on Startup...

Every time I start Logos 4, I have been constantly
getting a Windows error message that the Logos Indexer has crashed:

Thanks in advance...

Description:
Stopped working

Problem signature:
Problem Event Name:    CLR20r3
Problem Signature 01:    logos4indexer.exe
Problem Signature 02:    4.30.0.208
Problem Signature 03:    4d9b5554
Problem Signature 04:    Libronix.SearchEngine
Problem Signature 05:    4.30.0.208
Problem Signature 06:    4d9b54e1
Problem Signature 07:    7f
Problem Signature 08:    0
Problem Signature 09:    System.IndexOutOfRangeException
OS Version:    6.1.7601.2.1.0.256.1
Locale ID:    1033

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Comments

Kevin Becker

Jeff do you have the indexer log or crash dump? This will have more relevant details to your problem.

http://wiki.logos.com/Diagnostic_Logging

http://wiki.logos.com/Uploading_Logs

Jeff Terrell

https://community.logos.com/discussion/comment/244079#Comment_244079

Uploaded log and crash files...

Thanks.

3482.Logos4Indexer.log

2437.Logos4.log

2330.Logos4IndexerCrash.txt

Kevin Becker

https://community.logos.com/discussion/comment/244082#Comment_244082

Jeff,

I did some searching and I found this error mentioned in relation to a bad edition of the HCSB. I thought it had been corrected but perhaps you slipped through the cracks. Here's something to try

Open you Program settings and hide the Holman Christian Standard Bible
Restart Logos, issue the command Rebuild Bible index
When complete unhide HCSB, let it download and index normally

Hopefully this will get you up and running, if not then perhaps someone else can help.

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/244108#Comment_244108

I did some searching and I found this error mentioned in relation to a bad edition of the HCSB. I thought it had been corrected

It was corrected in 4.2a SR-4, but the fix has not been made available in the 4.3 Beta releases yet. Upgrading to 4.3 Beta 3 should install the latest code that addresses this problem.

Jeff Terrell

https://community.logos.com/discussion/comment/244108#Comment_244108

Thanks Kevin.

Followed your steps...still getting the issue. I have uploaded the log and crash files.

Thanks.

4403.Logos4IndexerCrash.txt

5305.Logos4.log

Rich DeRuiter

https://community.logos.com/discussion/comment/244501#Comment_244501

Thanks Kevin.

Followed your steps...still getting the issue. I have uploaded the log and crash files.

Thanks.

4403.Logos4IndexerCrash.txt

5305.Logos4.log

Jeff, please include the indexer log (not just the crash txt), since it's the indexer that's crashing.

EDIT: Just checked your crash.txt file. Usually these don't tell us much. This indicates an error with a file already in use. This may be caused by real time scanning by an anti-virus program. Try disabling real time (AKA on demand), and/or background scanning of the Logos4 directory and subdirectories and see if this fixes it.

Jeff Terrell

https://community.logos.com/discussion/comment/244192#Comment_244192

Thanks Bradley.

I posted my crash and log files before I read your response.

Just updated to 4.3 B3, and no crashes up to this point. I'll post if that changes.

Thanks for your help.

(By the way, L4 is loading so much quicker - don't know if that is because of changes you guys have made...but if so, THANK YOU!)