Crash when Accessing Highlighting or Visual Filters

I have some custom highlighting that originally was imported from Logos 3. It's a set given to us by our seminary. After updating to Lion I went into Logos to show a friend how to set up his filters and could not get the drop down box for the highlighting options. I called tech support and they told me to reinstall. That has been completed and now when I try to access my filters or my highlighting it simply crashes. I believe this is a Mac specific issue. I have vmware and logos 4 installed in Windows. I went in and, made sure everything was updated and accessed my highlighting and filters in Logos 4 Windows no problem. Help!

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Keep Smiling 4 Jesus :)

Would like to look at Logos 4 diagnostic logs: wiki Mac Troubleshooting => How to Report Bugs in Logos 4 Mac

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Michael Walton

https://community.logos.com/discussion/comment/285938#Comment_285938

I went to get the logs and I don'g have a log folder. Not sure what the next step is.

JT (alabama24)

https://community.logos.com/discussion/comment/286183#Comment_286183

You will have to enable logging. See the post that KS4J linked to.

Michael Walton

https://community.logos.com/discussion/comment/286191#Comment_286191

It didn't crash this last time. I was able to access my filters and highlighting in the Mac version. However, the custom highlighting scheme was not there and I could not click open the drop down on the highlighting info in the visual filter set up. This all works on the PC version.

0763.Logging.zip

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/286200#Comment_286200

It didn't crash this last time. I was able to access my filters and highlighting in the Mac version. However, the custom highlighting scheme was not there and I could not click open the drop down on the highlighting info in the visual filter set up. This all works on the PC version.

0763.Logging.zip

Looking in Logos4.log file, noticed sync upload of Greek Filter completed successfully, but download encountered an error.

From process number in Logos4.log file, wonder about restarting Mac ?

Apologies: Logos 4 Mac has some memory leakage that needs Mac restart to clear.

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Michael Walton

https://community.logos.com/discussion/comment/286270#Comment_286270

I restarted the computer and when I loaded Logos 4 Mac the highlighting menu still was not right. In fact, now it was missing many of the features that come with Logos, such as the highlight look. All I had was the basic way to change letter colors. I have a new log as it crashed when I tried to close it. Logos 4 PC still has no problems. 4705.Logging.zip

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/286350#Comment_286350

I have a new log as it crashed when I tried to close it. Logos 4 PC still has no problems. 4705.Logging.zip

Apologies: logos4.log file has same information previously posted; did have new indexer.log and crash files.

Wonder about newer logos4.log file ?

Note: if Logos 4 Mac is launched with logging disabled, then logos4.log file is deleted.

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Michael Walton

https://community.logos.com/discussion/comment/286407#Comment_286407

Sorry, got a little busy and didn't have time to respond. Here is my most recent log. The problem is still only occurring in Mac, not Windows. What I did before opening this up was to remove my visual markup folder from the Mac application support. Now it simply doesn't have my custom highlighting. Here is that log.

72720.Logging.zip

If I put the old VisualMarkup folder back in, this is the log and effect I have. This is where everything gets locked up. This is that log.

8816.Logging1.zip

Just checked the Windows version again, and everything is fine. My custom filter is there and my visual markup works perfectly. I don't want to have to keep logging into vmware to use them. Thanks!

Michael Walton

https://community.logos.com/discussion/comment/288605#Comment_288605

any more thoughts on my problem?

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/289590#Comment_289590

Apologies: not know if SQLite database file (e.g. visualmarkup.db) can be copied cross platform and safely used.

Looking at table contents in visualmarkup.db, appears rows have same column values (albeit row numbers are different).

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Michael Walton

https://community.logos.com/discussion/comment/289757#Comment_289757

I did not move them cross platform. What I did was synced the program in Windows and then closed it. Then I went to the Mac version and removed the visual markup folder and then rebooted the Mac program. When I did this the freezing issue went away, but I still was missing my filters that are present in the Windows version. I then closed the program, replaced the visual markup folder with the original folder and then the freezing/crash problem recurs. I think this is actually a bug in the Mac version. That's the only thing I can think of.

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/289952#Comment_289952

One option is email Logos Mac Support => http://www.logos.com/about/contact with reference to this thread.

What I did before opening this up was to remove my visual markup folder from the Mac application support. Now it simply doesn't have my custom highlighting. Here is that log.

72720.Logging.zip

Looking in Logos4.log file, noticed visualmarkup.db was found:

09/24/2011 20:35:39 | INFO | 3 | LocalFileDatabase | Found existing database at /Users/mwalton82/Library/Application Support/Logos4/Documents/oayim2yl.o03/VisualMarkup/visualmarkup.db

If I put the old VisualMarkup folder back in, this is the log and effect I have. This is where everything gets locked up. This is that log.

8816.Logging1.zip

Also found existing visualmarkup.db file plus has StackTrace crash.

Wonder about closing Logos 4 Mac, move visualmarkup.db file somewhere, open Logos 4 Mac, sync, then open Highlighting tool to see if custom palette(s) and custom style(s) appear. If not present, close Logos 4 Mac and reply with new set of logs.

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Michael Walton

https://community.logos.com/discussion/comment/290008#Comment_290008

You're last suggestion is what I've tried by moving the file somewhere else. That just causes the filters to disappear in Mac. No problems in Windows. I'll do the support blog.

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/290909#Comment_290909

Wonder about:

Close Logos 4 Mac
On Mac, move visualmarkup.db file somewhere (or rename file)
Switch to Logos 4 PC
Rename all Custom Palette(s)
Sync (click arrows or use sync now command), wait for arrows to stop spinning
Switch to Mac
Open Logos 4 Mac
Sync (click arrows or use sync now command), wait for arrows to stop spinning
Open Highlighting tool to see if custom palette(s) and custom style(s) appear.

Keep Smiling ]:)]