Logos 4 will not start

Reply

Desmond Dick | Forum Activity | Posted: Sun, Sep 18 2011 2:07 AM

When I try to start Logos 4,the splash screen comes up for a few minutes, then disappears, and nothing else happens.

I am running Logos on a Windows 7 machine for the last six months

System Specs
Toshiba Notebook | Windows Experience Index: 5.7| Intel Core i7 CPU Q 740 @1.73 GHZ | 4GB RAM |  Nvidia GT 330M. | Windows 7 Professional 64bit - all patches.

I have tried the following:

1.       I have gone into task manager and made sure that Logos closed down properly the last time I used it. There are no logos processes present.

2.       I have tried starting Logos while holding down the CTRL key. This makes no difference, and no error logging files are created in my documents

Can you assist please

Anyone have any ideas ?

Reply

Desmond Dick | Forum Activity | Replied: Mon, Sep 19 2011 12:19 AM

Dave

Thanks for your suggestions

I have tried repairing the programme in the Control Panel - no Joy.

The windows error log reports as follows

EVENT VIEWER / APPLICATION / EVENT / APPLICATION ERROR /GENERAL

Log Name:      Application

Source:        Application Error

Date:          19/09/2011 07:05:26

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      DesDick-NB

Description:

Faulting application name: Logos4.exe, version: 4.22.5.1109, time stamp: 0x4dd5a139

Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e211319

Exception code: 0xe06d7363

Fault offset: 0x0000b9bc

Faulting process id: 0xef4

Faulting application start time: 0x01cc769213be54bf

Faulting application path: C:\Users\Des ***\AppData\Local\Logos4\System\Logos4.exe

Faulting module path: C:\Windows\syswow64\KERNELBASE.dll

Report Id: 5d9cc19e-e285-11e0-8db4-88ae1dee3f80

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2011-09-19T06:05:26.000000000Z" />

    <EventRecordID>18033</EventRecordID>

    <Channel>Application</Channel>

    <Computer>DesDick-NB</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Logos4.exe</Data>

    <Data>4.22.5.1109</Data>

    <Data>4dd5a139</Data>

    <Data>KERNELBASE.dll</Data>

    <Data>6.1.7601.17651</Data>

    <Data>4e211319</Data>

    <Data>e06d7363</Data>

    <Data>0000b9bc</Data>

    <Data>ef4</Data>

    <Data>01cc769213be54bf</Data>

    <Data>C:\Users\Des ***\AppData\Local\Logos4\System\Logos4.exe</Data>

    <Data>C:\Windows\syswow64\KERNELBASE.dll</Data>

    <Data>5d9cc19e-e285-11e0-8db4-88ae1dee3f80</Data>

  </EventData>

</Event>

EVENT VIEWER / APPLICATION / EVENT / APPLICATION ERROR /DETAILS

Log Name:      Application

Source:        Application Error

Date:          19/09/2011 07:05:26

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      DesDick-NB

Description:

Faulting application name: Logos4.exe, version: 4.22.5.1109, time stamp: 0x4dd5a139

Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e211319

Exception code: 0xe06d7363

Fault offset: 0x0000b9bc

Faulting process id: 0xef4

Faulting application start time: 0x01cc769213be54bf

Faulting application path: C:\Users\Des ***\AppData\Local\Logos4\System\Logos4.exe

Faulting module path: C:\Windows\syswow64\KERNELBASE.dll

Report Id: 5d9cc19e-e285-11e0-8db4-88ae1dee3f80

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2011-09-19T06:05:26.000000000Z" />

    <EventRecordID>18033</EventRecordID>

    <Channel>Application</Channel>

    <Computer>DesDick-NB</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Logos4.exe</Data>

    <Data>4.22.5.1109</Data>

    <Data>4dd5a139</Data>

    <Data>KERNELBASE.dll</Data>

    <Data>6.1.7601.17651</Data>

    <Data>4e211319</Data>

    <Data>e06d7363</Data>

    <Data>0000b9bc</Data>

    <Data>ef4</Data>

    <Data>01cc769213be54bf</Data>

    <Data>C:\Users\Des ***\AppData\Local\Logos4\System\Logos4.exe</Data>

    <Data>C:\Windows\syswow64\KERNELBASE.dll</Data>

    <Data>5d9cc19e-e285-11e0-8db4-88ae1dee3f80</Data>

  </EventData>

</Event>

Reply

Robert M Lienhardt | Forum Activity | Replied: Sun, Oct 2 2011 3:44 AM

I have had a similar problem. When i click the icon in my task bar, it says to me i need to update to the latest version, then i click to go the website to down load the latest version, and it says i am up to date. An endless cycle! What should I do?