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Posts 6
Enterprise Baptist Church | Forum Activity | Posted: Tue, Oct 11 2011 7:58 PM

Every time I try and customize a slide the program freezes and shuts down.  Any suggestions?

Posts 3502
LogosEmployee
Scott Alexander | Forum Activity | Replied: Tue, Oct 11 2011 8:23 PM

What platform are you using? Windows? Mac? Version? Posting the log files from a freezing session will also help.

Windows - My Documents/Proclaim Log Files

Mac - ~/Library/Application Support/Proclaim/Logging 

Posts 6
Enterprise Baptist Church | Forum Activity | Replied: Tue, Oct 11 2011 8:33 PM

I'm running Windows 7 and the log files are as follows:

2011-10-11 22:29:10.9963    1    Info    OurApp    Starting application (0.28 Beta 5, version 0.28.0.0043) at 0.169 seconds.
2011-10-11 22:29:11.7723    1    Info    UserManager    Opening UserManager in C:\Users\Big J\AppData\Local\Proclaim\Users.
2011-10-11 22:29:11.7803    1    Info    LocalFileDatabase    Found existing database at C:\Users\Big J\AppData\Local\Proclaim\Users\UserManager.db
2011-10-11 22:29:12.6594    1    Info    OurApp    Showing startup window Logos.Proclaim.StartupWindow at 1.832 seconds.
2011-10-11 22:29:12.7444    1    Info    ElementUtility    Couldn't find focusable item; focus unchanged.
2011-10-11 22:29:14.0894    1    Info    AppStartupModel    User cookie verification succeeded.
2011-10-11 22:29:14.1414    1    Info    ProclaimServices    Initializing ProclaimServices. (Data Folder = C:\Users\Big J\AppData\Local\Proclaim\Data\uipompxb.00f)
2011-10-11 22:29:14.1414    1    Info    ProclaimServices    (Timed) Creating online application preferences.
2011-10-11 22:29:14.1414    1    Info    PreferencesManager    Opening PreferencesManager in C:\Users\Big J\AppData\Local\Proclaim\Data\uipompxb.00f\OnlinePreferencesManager.
2011-10-11 22:29:14.1414    1    Info    LocalFileDatabase    Found existing database at C:\Users\Big J\AppData\Local\Proclaim\Data\uipompxb.00f\OnlinePreferencesManager\PreferencesManager.db
2011-10-11 22:29:14.1694    1    Info    ProclaimServices    (24ms) Creating online application preferences.
2011-10-11 22:29:14.1694    1    Info    PreferencesManager    Opening PreferencesManager in C:\Users\Big J\AppData\Local\Proclaim\Data\uipompxb.00f\LocalApplicationPreferencesManager.
2011-10-11 22:29:14.1694    1    Info    LocalFileDatabase    Found existing database at C:\Users\Big J\AppData\Local\Proclaim\Data\uipompxb.00f\LocalApplicationPreferencesManager\PreferencesManager.db
2011-10-11 22:29:14.1694    1    Info    ProclaimServices    (Timed) Creating license manager.
2011-10-11 22:29:14.1694    1    Info    LicenseManager    Opening LicenseManager in C:\Users\Big J\AppData\Local\Proclaim\Data\uipompxb.00f\LicenseManager.
2011-10-11 22:29:14.1694    1    Info    LocalFileDatabase    Found existing database at C:\Users\Big J\AppData\Local\Proclaim\Data\uipompxb.00f\LicenseManager\LicenseManager.db
2011-10-11 22:29:14.1824    1    Info    ProclaimServices    (7ms) Creating license manager.
2011-10-11 22:29:14.1824    1    Info    ProclaimServices    (Timed) Creating media manager.
2011-10-11 22:29:14.1824    1    Info    LocalFileDatabase    Found existing database at C:\Users\Big J\AppData\Local\Proclaim\Data\uipompxb.00f\MediaManager\MediaManager.db
2011-10-11 22:29:14.2064    1    Info    ProclaimServices    (22ms) Creating media manager.
2011-10-11 22:29:14.2064    1    Info    ProclaimServices    (Timed) Creating presentation manager.
2011-10-11 22:29:14.2064    1    Info    PresentationManager    Opening PresentationManager in C:\Users\Big J\AppData\Local\Proclaim\Data\uipompxb.00f\PresentationManager.
2011-10-11 22:29:14.2064    1    Info    LocalFileDatabase    Found existing database at C:\Users\Big J\AppData\Local\Proclaim\Data\uipompxb.00f\PresentationManager\PresentationManager.db
2011-10-11 22:29:14.2184    1    Info    ProclaimServices    (11ms) Creating presentation manager.
2011-10-11 22:29:14.2414    1    Info    SyncManager    Adding sync client: Repository = (Logos.Preferences.PreferencesManagerCore+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Preferences.PreferencesSyncItem])
2011-10-11 22:29:14.2414    1    Info    SyncManager    Adding sync client: Repository = (Logos.Proclaim.Common.PresentationManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Proclaim.Models.Presentations.PresentationSyncItem])
2011-10-11 22:29:14.2464    1    Info    SyncManager    Starting sync manager thread.
2011-10-11 22:29:14.2464    18    Info    SyncManager    Sync manager thread started.
2011-10-11 22:29:14.3194    6    Info    AppStartupModel    (Timed) Updating stock media.
2011-10-11 22:29:15.1505    6    Info    AppStartupModel    (831ms) Updating stock media.
2011-10-11 22:29:15.1505    6    Info    AppStartupModel    (Timed) Updating licenses.
2011-10-11 22:29:15.3995    6    Info    AppStartupModel    (248ms) Updating licenses.

Posts 3502
LogosEmployee
Scott Alexander | Forum Activity | Replied: Tue, Oct 11 2011 8:37 PM

Unfortunately there is nothing interesting in the log... Could you post a screen shot of the service item you're trying to customize?

Posts 6
Enterprise Baptist Church | Forum Activity | Replied: Tue, Oct 11 2011 8:45 PM

Posts 6
Enterprise Baptist Church | Forum Activity | Replied: Tue, Oct 11 2011 9:55 PM

I'm sorry the screen shot didn't work, but I think I figured out my problem...you have to add text before you can customize.  However, when I upload my own image it puts the image in the middle of a slide and I'm not able to reposition the picture.  Is there anyway I can reposition the picture file I upload?

Posts 3502
LogosEmployee
Scott Alexander | Forum Activity | Replied: Wed, Oct 12 2011 8:36 AM

Enterprise Baptist Church:
you have to add text before you can customize.

You shouldn't have to add text before customizing. Does the crash happen for you when you customize all backgrounds w/o text?

Enterprise Baptist Church:
Is there anyway I can reposition the picture file I upload?

Unfortunately no. We do have plans to support changing image location, size, and adding multiple foreground images to a single service item.

Posts 3502
LogosEmployee
Scott Alexander | Forum Activity | Replied: Wed, Oct 12 2011 9:07 AM

Sounds like we have a repro for the crash. Fix should be out today.

Posts 6
Enterprise Baptist Church | Forum Activity | Replied: Wed, Oct 12 2011 9:26 AM

yes Scott the crash happens when I try and customize before I add any text.  Thank you for such a quick response to my questions.

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