4.5 Beta 2 Crash: 'Double' parameter type is not valid for formatting property 'FontSize'

Launch Logos 4.5 Beta 2 to blank layout plus work offline. Click File Menu, then click on a Notes item (was created using older Logos 4 Mac) causes Logos 4 on Windows 7 to crash with error: 'Double' parameter type is not valid for formatting property 'FontSize'.

3005.45b2-05crash-Notes.zip

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Melissa Snyder

I haven't been able to reproduce the crash so far with any of my Notes documents and your repro steps, but I will submit your report and logs to development.

Follow up: Can you repeat the crash every time? If so, does it occur when working Online? Does it occur when trying to open any Notes document?

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https://community.logos.com/discussion/comment/296568#Comment_296568

Can you repeat the crash every time?

Yes

If so, does it occur when working Online?

Yes and occurs when working Offline, too.

Does it occur when trying to open any Notes document?

Yes; have not been able to open any Notes file using Logos 4.5 Beta 2 on Windows 7. In contrast, can open Note files using Logos 4.5 Beta 2 on Mac.

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Melissa Snyder

https://community.logos.com/discussion/comment/296898#Comment_296898

Thanks for the additional information.

Andrew Batishko

https://community.logos.com/discussion/comment/296898#Comment_296898

Are you able to create a new notes file?

Also, can you attach your PreferencesManager.db file? It will be located in the Documents\<random>\UserPreferences\ subfolder of your Logos4 installation directory (defaults to your user application data folder).

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https://community.logos.com/discussion/comment/297735#Comment_297735

Are you able to create a new notes file?

Launched Logos 4.5 Beta 2 to blank layout and Work Offline, click New => Notes results in crash:

Also, can you attach your PreferencesManager.db file?

Attached file includes diagnostic logs, crash logs, screen shot, and two PreferencesManager.db files in folders copied from Documents\<random>

0334.45b2-12crash.zip

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Andrew Batishko

https://community.logos.com/discussion/comment/297755#Comment_297755

It looks like one of your settings has become corrupted. Try opening the Program Settings panel and changing the Default Notes Text Size to a different value. Then try opening a notes file again.

If this does not work, try entering the following command in the command bar:
set default notes text size to 10

We're still investigating what may have caused the invalid setting in the first place, but making this change will hopefully allow you to open your notes files again.

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https://community.logos.com/discussion/comment/297761#Comment_297761

It looks like one of your settings has become corrupted. Try opening the Program Settings panel and changing the Default Notes Text Size to a different value.

Noticed Default Notes Text Size was blank, after selecting a text size, then clicking text size only shows numeric entries.

Then try opening a notes file again.

Now can open all Notes files using Logos 4.5 Beta 3 on Windows 7 plus create new one.

Thanks [8-|]

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