Logos 4 Crashes without being used

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Lynden Williams | Forum Activity | Posted: Mon, Nov 21 2011 6:14 PM

I have the latest service pack installed. If I move the mouse over text after it loads it crashes.

8712.Logos4IndexerCrash.txt

0211.Logos4Error.log

5428.Logos4Crash.txt

This is the first time that I have used the software in some time, it indexed after loading, I installed some book update, and bam it crashed.

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Lynden Williams | Forum Activity | Replied: Mon, Nov 21 2011 6:25 PM

0334.Logos4.log

[View:http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/76/5127.Logos4Crash.txt:550:0

4478.Logos4Error.log

Here are the latest logs after loading a blank layout and opening the ESV.

 

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Lynden Williams | Forum Activity | Replied: Mon, Nov 21 2011 6:28 PM

5078.Logos4Error.log

7651.Logos4Crash.txt

36087.Logos4.log

this time the NKJV crashes it after a blank layout.

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Paul N | Forum Activity | Replied: Mon, Nov 21 2011 6:44 PM

Lynden I noticed by your Logos4Error.log you are running Logos 4.3 SR-3 (4.30.0.1592)

The latest stable release is SR-6 (v4.30.0.1613) if I'm not mistaken.  Try updating and then test it out again!

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Lynden Williams | Forum Activity | Replied: Mon, Nov 21 2011 7:12 PM

Thanks Paul, it is saying SR-3. Just double checked. Will reinstall.

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Lynden Williams | Forum Activity | Replied: Mon, Nov 21 2011 7:27 PM

Sorry, that should be SR-6.

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Dave Hooton | Forum Activity | Replied: Mon, Nov 21 2011 8:32 PM

Paul Newsome:
I noticed by your Logos4Error.log you are running Logos 4.3 SR-3 (4.30.0.1592)

The Error Log is cumulative and the last entry is the crash using SR-6.

Dave
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Dave Hooton | Forum Activity | Replied: Mon, Nov 21 2011 9:19 PM

Lynden Williams:

Thanks Paul, it is saying SR-3. Just double checked. Will reinstall.

As you are using SR-6, there is no need to re-install (see my previous post).

There is a problem with your Preferences, so:-

0. Set Use Internet = NO (I want to prevent sync'ing) and close L4.

1. Rename C:\Users\Family\AppData\Local\Logos4\Documents\su45u1td.m4a\LocalUserPreferences\PreferencesManager.db

1a. Restart L4. Hopefully that fixes it, so you can skip the rest. If not fixed, restore the original file & go to Step 2.

 

2. Rename C:\Users\Family\AppData\Local\Logos4\Documents\su45u1td.m4a\UserPreferences\PreferencesManager.db

2a. Restart L4.  That should fix it but this file contains a lot of your user settings, so you may lose some customisations.

 

Set Use Internet = Yes when you finish.

Dave
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Windows 10 & Android 8

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Paul N | Forum Activity | Replied: Mon, Nov 21 2011 11:23 PM

thanks Dave!  I wonder how long it takes to read this stuff before I start giving out correct answeres... Stick out tongue

Lynden, are you back up and running?

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Lynden Williams | Forum Activity | Replied: Tue, Nov 22 2011 10:23 AM

Indexing at 77% and guess what, it is still crashing. When it is finished, will try Dave's suggestion.

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Dave Hooton | Forum Activity | Replied: Tue, Nov 22 2011 1:26 PM

Lynden Williams:

Indexing at 77% and guess what, it is still crashing. When it is finished, will try Dave's suggestion.

Just check it is the same crash (assuming you reinstalled?), else upload logs.

Dave
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Lynden Williams | Forum Activity | Replied: Wed, Nov 23 2011 5:41 AM

Still crashing.

8371.Logos4IndexerCrash.txt

3034.Logos4IndexerError.log

1663.Logos4Error.log

6567.Logos4Crash.txt

Is this the same error?

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Lynden Williams | Forum Activity | Replied: Wed, Nov 23 2011 5:56 AM

Tried the first method Dave, after several minutes of synchronization, put the cursor over the bible text and crash. The original file was 157KB, the new one never seemed to progress beyond 4KB.

Going to method two.16168.Logos4Crash.txt

2275.Logos4Error.log

Here are the latest logs.

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Lynden Williams | Forum Activity | Replied: Wed, Nov 23 2011 6:06 AM

Thanks Dave, the second option seems to have fixed it.

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Dave Hooton | Forum Activity | Replied: Wed, Nov 23 2011 12:47 PM

Good to hear that.

Dave
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Windows 10 & Android 8

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