Slow Logos 4

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This post has 145 Replies | 8 Followers

Posts 687
Jon | Forum Activity | Replied: Sat, Nov 14 2009 4:16 AM

Ordinarily you'd only turn this on if you were planning to run virtual machines in eg VMWare/VirtualPC; but I see your point - it would be interesting to see if it made a difference to performance in Logos 4, and I can't see why there'd be any detriment to doing it...

Turn it on and see what happens? Smile

Posts 179
Trey Selman | Forum Activity | Replied: Sun, Nov 15 2009 6:07 PM

Bob Pritchett:
We've also gotten some reports of interference from third-party applications, which we'll continue to observe and hopefully identify.

Would it be possible to get a list of these to see if they are the cause of our performance issues?

Posts 24
Bruce Reisdorph | Forum Activity | Replied: Sun, Nov 15 2009 9:45 PM

Bob...

And I hope Bob receives this.  We greatly appreciate Logos4.  When it runs on my computer it is a delight.  It is fast and smooth and wonderful. 

But... when it does not run well it is unusable.  It is not about slow performance or putting a stop watch to some process.  You are not hearing.  LOGOS 4 HAS SOMETHING GOING ON THAT IS MAKING IT UNUSABLE.  NOT SLOW!  SLOW is "it takes a little time to do a Word BY Word.  I am talking about Logos4 essentially crashing. Much of the time you can't even get it to shut down without Task Manager.  SLOW is not the problem.

I know about .NET, about hardware requirments, and about software development.  I am running some of the most demanding software on the market.  My computer is certainly not the fastest and latest out there, but it is more than adequate. 

You can not imagine how many hours I've spent trying to get your software to run.  In my case, on my particular computer I can get L4 to function normally about 65% of the time.  At other times it takes 40 seconds to type "John 3:16" into a search box. I've discovered several things that "help" and seem to "solve" the problem.  But frequently it is temporary. 

I've emailed tech support with all the technical info on my system.  I was told  (nicely) that this is a busy time for them and they are working on it.  It wasn't convincing, and I have not heard back from them. Read the forums, they said.  I've searched the forums only to find two groups apparently talking past each other.  Half are talking about subtle slowdowns over Logos3.  The rest of us are talking about L4 crashing. 

I'm not angry about this, I know that it takes time to get things worked out and I know that eventually things will work.  But when I read your post identifying the problem as one of "optimizing" and suggesting that the problem with  your software crashing and being buggy is uninformed users with old wornout equipment, I decided to at least try to get through to you that you are missing the message and have a bigger problem than "optimizing" is going to fix. 

 If anyone at Logos is interested AND if it would help in finding the answer I would be happy to communicate with them about the details and what I find seems to a)cause the problem and b)what seems to help. 

Again, I'm not trying to be a jerk about this.  I would just like to think that someone at Logos gets it.  Thanks.

Posts 60
Edwin Kwok | Forum Activity | Replied: Mon, Nov 16 2009 1:34 AM

I am preparing for my Greek exegesis exam on the Fourth Gospel tomorrow. I am giving up L4 for now. L3 is so smooth running that it's a pain to even just trying to drag the font size slider in L4. It is really aggravating.

 

Posts 165
Wayne | Forum Activity | Replied: Mon, Nov 16 2009 4:35 AM

DLCooper:
 I have had several students have ask about upgrading their current program or switching to Logos.  Although, I am confident that the current issues with L4 will be worked out, for the immediate, however, I'm suggesting that they hold off on upgrading or switching. Since we are nearing the completion of the semester they wouldn't need any added pressures. By the new semester the smoke will have cleared and then we can recommend they upgrade. I am excited about L4 and am sure that in time these problems will be ironed out. 

 

My daughter is a student at a Bible college and I saw the price list for students. The special upgrade prices for students expire December 31. We helped our daughter get a base package (her first) and for now she is just playing with the program. But she is in the door.

Posts 134
Joel | Forum Activity | Replied: Wed, Nov 18 2009 12:34 AM

First post for me on these forums, so... I'd like to say- awesome upgrade. Well worth the money :)

Logos 4 is pretty slow on the UI rendering though. I'm running a custom built quad-core box with a chunky graphics card under Vista, with 4gigs of ram. I built it to run games and a ton of design software. All of it runs beautifully. Logos 4 is slow compared to everything else I use. I'm not sure if it's the kind of slow others are talking about in this thread, but for me, it's pretty hard not noticing how much the programs chugs along when you grab a scrollbar (the library especially) and move a page or two. Also, if you type in 'close all' in the command box, the program grinds to a halt as it tries to close everything.  It's not pretty to watch.

The program looks light on its feet, but the rendering going on isn't. The fact it drags a computer like down is a little scary in this day and age.

Posts 118
Andrew Chuter | Forum Activity | Replied: Wed, Nov 18 2009 4:20 AM

I'd reiterate the response of many others to Logos 4 - the more I use the programme the more impressed (and pleased) I am with it - the one (not insignificant) disappointment is how slow it often is in terms of response times compared to other programmes on my PC.

I'd like therefore to thank the Logos Team for all their hard work - at the same time anything to speed up response times would greatly appreciated.

                                     Andrew

Posts 2835
Kevin A. Purcell | Forum Activity | Replied: Wed, Nov 18 2009 10:49 AM

I reformatted my desktop system yesterday and reinstalled.  I was having horrible speed issues. I could not find what was wrong but I decided to bite the bullet and get it on there all alone. That fell through when my wife needed Word and Publisher last night so I installed Office first. While she was using them, I set Logos4 to downlaod and index. Woke up this morning and guess what.  All by itself with office it was ...

 

... wait for it ...

 

.. pretty smooth.  But still not like  it should be. However, it is not much more usable on that system.

I have now four PCs with Logos 4.  Two of them had the Beta on it and they were very slow. Two did not and they are still slow but not as bad. So I am wondering if there is some way that some residual code from the beta was not getting updated that slowed things down more for me.

Just speculation. Glad it is running faster now. When I have time to get more of my software on there we will see if it stays that way.

Posts 5573
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Rich DeRuiter | Forum Activity | Replied: Wed, Nov 18 2009 11:04 AM

Kevin A. Purcell:
Just speculation. Glad it is running faster now. When I have time to get more of my software on there we will see if it stays that way.

Interesting Kevin. I'd be personally interested to know if any software 'injures' the performance of L4. That could be a big help for those seeing performance issues with L4.

 Help links: WIKI;  Logos 6 FAQ. (Phil. 2:14, NIV)

Posts 68
Pastor Mick | Forum Activity | Replied: Wed, Nov 18 2009 11:12 AM

Rick,

I have a Gateway laptop that is 2.0 Dual Core with 2GB of memory. After I upgraded to Logos 4 I was not happy with performance either. It is slower at office where network and Internet access is slower but at home it is faster when booting up and making that Internet conncetion. It has been four days now since upgrade and ecerything is faster now than after initial upgrade. I am not sure if the software is using cache in any special way that has enabled it to speed up but it has for me.

This isn't much help to your situation but just wanted to add info about my experience.

Thanks Mick

Posts 9481
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Mark Smith | Forum Activity | Replied: Wed, Nov 18 2009 11:26 AM

I hate to pile on as I harped on this issue in the beta program, but I, too, am discouraged by the very slow performance of Logos 4. What is strange to me is that it seems that things got better, in fact pretty acceptable for awhile, and now they are slow again. I don't know if one of the Service Releases bogged things down. I can't trace back to when I started seeing real slowness again, but I know SR-6 is slow and I'm pretty sure SR-1 was not as slow. Maybe I can't remember so well.

I see slowness it in everything Logos does. Right click times are slow, clicking on a tab until it opens the resource is slow, sympathetic highlighting is slow, rendering of search results is slow. Opening a resource in a floating window is slow. Trying to use the Passage Guide from the Home Page is absolutely glacial. All the guides are terrible slow, even when I trim them down.

I really like a lot about L4, but I feel I have gone back to a 386SX machine experience. I'd like to know how some people are getting the quick responsiveness I see in some of the on-line videos. If I only have L4 open and close most of the other programs operating in the background, I am still too slow to be useful.

As I said, L4 seemed more responsive only 10-15 days ago. Not fast, but better than this which is pretty much frustrating. My specs are listed below. It is not ancient hardware.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 4508
Robert Pavich | Forum Activity | Replied: Wed, Nov 18 2009 11:35 AM

I would be interested to know if there is something specific being "shook out" as I don't know anything about how software develops...

I just installed V4 on my new Win 7 machine and it's pretty stinkin' fast. Faster than my XP machine with the SSD drive.

 

Robert Pavich

For help go to the Wiki: http://wiki.logos.com/Table_of_Contents__

Posts 4077
Melissa Snyder | Forum Activity | Replied: Wed, Nov 18 2009 11:35 AM

Mark A. Smith:
What is strange to me is that it seems that things got better, in fact pretty acceptable for awhile, and now they are slow again.

One of our techs has seen good results after deleting files in a very full user temp folder (%temp%) on a caller's computer. It's always a good idea to clear out temp files every once in a while in any case.

Melissa

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Rich DeRuiter | Forum Activity | Replied: Wed, Nov 18 2009 11:41 AM

Melissa Snyder:
One of our techs has seen good results after deleting files in a very full user temp folder (%temp%) on a caller's computer. It's always a good idea to clear out temp files every once in a while in any case.

I use a freeware program called CCleaner for that (and cleaning out other stuff).Using this (or a similar) program, means you wont have to follow TIP#2 below.

TIP #1: You'll need to exit Logos4, and other programs to do a thorough cleaning.

TIP #2: If you do this manually, sort your directory by date and only select those older than one day, you may be able to do it without getting interrupted by the message that states the the file is currently in use and can't be deleted (stopping the process altogether).

 Help links: WIKI;  Logos 6 FAQ. (Phil. 2:14, NIV)

Posts 41
Rick Goettsche | Forum Activity | Replied: Wed, Nov 18 2009 12:30 PM

Melissa, thanks for the tip about cleaning up the user temp folder--mine had nearly 2 GBs in it, so it was definitely time to clean it out. I was skeptical that it would help much since my other programs do not seem to be plagued by the same speed issue as Logos 4, and indeed it did not help Logos 4 to a noticeable degree. I'm happy to try some other things if it will help, but I'm still concerned that there is something within the program itself that is causing issues. I've only got about another week on my 30 day return window, and would love to keep the program, but it's just unacceptably slow for me to really use all the time.

Posts 3810
spitzerpl | Forum Activity | Replied: Wed, Nov 18 2009 12:47 PM

Rick Goettsche:
I've only got about another week on my 30 day return window, and would love to keep the program, but it's just unacceptably slow for me to really use all the time.

I notice drastic performance hits when I have the Bible explorer or information window open.

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Mark Smith | Forum Activity | Replied: Wed, Nov 18 2009 12:59 PM

Melissa Snyder:
One of our techs has seen good results after deleting files in a very full user temp folder (%temp%) on a caller's computer.

I appreciate the tip. I did do this. I also downloaded the program Rich pointed out and ran that. Still not much improvement.

When I right click on an NASB word and want to look at the lemma, it takes 10-12 seconds or so to finish opening the right click menu with all the options. If that is an improvement it is negligible. I would think 2-3 seconds would be average and speedy would be 1-2 seconds. Logos 3 doesn't open as much on a right click but it is almost instantaneous.

I would love to know what would make Logos 4 acceptably speedy on my machine at this point.

I am afraid the architecture of 4.0: operating system on top of another operating system is the problem.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 449
Bill Cook | Forum Activity | Replied: Wed, Nov 18 2009 1:02 PM

I'll try the temp folder thing. I don, too, do not want to pile on, but I have installed L4 on a Win7 laptop (older hardware 1.6GHz Dual-Core not Core 2 Duo), 2 GB RAM, integrated video, 250GB 7200PM hard drive- this is a new drive bought specifically for installing Win7. It is definitely faster (if the term can be used) than on my desktop running XP, 2.4 GHz P4 w/HT, 2GB RAM, nVidia video card (64MB-yes, small), 160GB HD.

But, I upgraded to Win7 from Vista. Win7 is faster for L4 and everything else. Now, speed, Office 2007, is FAST on Win 7- Word opens and is ready in less than 2 seconds! And, in comparison to Word, L4 is slow, very slow. One of the slowest loading programs I use is Adobe InDesign CS4, it takes about 30 seconds to load. But, once it is loaded, it is very responsive. So, I don't call it slow. L4 is slow in many ways. One thing that is fast in L4 is searching for one term like marriage. The results are returned very quickly. But, most other things are slow.

I hope this can be addressed with upcoming SR's. I can still use the program. I like the concept and am finding many goodies I didn't realize were there-the MP videos help understandign the paradigm.

Posts 1142
Juanita | Forum Activity | Replied: Wed, Nov 18 2009 1:02 PM

The only really fast thing is searching now; the program does move sluggishly or with a one or two second lag for me.   If I hadn't watched the videos, I probably wouldn't think it was slow.   Just having all the resources I do and being able to search on them makes me happy.  I can live with a little slow.

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Mark Smith | Forum Activity | Replied: Wed, Nov 18 2009 1:23 PM

Joan Korte:
I can live with a little slow.

Yes, and I could, too. It just has to get faster so it will be 'a little slow.'

I think many of us are trying to be patient and want Logos 4 to succeed. I hope the patience pays off. I do undertsand those who might simply want to throw in the towel, esp. if they have money that they can get back.

I am sure others are having much better results than I am, so again, I don't want to seem like a squeaky wheel.

Pastor, North Park Baptist Church

Bridgeport, CT USA

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