Logos 4 SR Updates download but won't install

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I’m running Logos 4 on Windows
XP Professional: SP3. So far I’ve not
encountered any problems that I’m aware of, excepting for one specific issue.
I’ve downloaded and installed new resources without a hitch, but I’m unable
to install Logos 4 SR-updates. The updates download 100%, but the
popup window which tells me that there is an update ready to be installed,
does not appear. Anytime that I close Logos 4 and re-open it, the message appears
that there’s still an update waiting to be downloaded – I can download the same SR-update
several times, but it just never installs.

Logos tech support suggested that I delete the
existing DownloadManager and UpdateManager files and then try to download
and install the SR-update again – this didn’t work.

Then they told me to do a “safe-reinstall” i.e. – uninstall Logos 4 and then reinstall
Logos 4 again, while retaining Data, Documents, and User folders,
which are then copied back into the reinstalled Logos 4. Gratefully this worked, but what a roundabout
way to go merely to update Logos 4 each and every time there is an SR-update!

So far Logos tech support have
been unable to come up with a better idea. Is there perhaps someone out there
with PC technical expertise who could suggest what could be causing the “non-install”
problem and how I could possibly get Logos 4 to follow the conventional download
and install procedure? After two 100%
downloads of the latest SR-8 update, it is evidently also hanging about
somewhere in cyber space waiting to be installed. What a blessing it
would be if I could get Logos 4 to function properly at the beginning of
2012!!! Can anyone please help?

Thank you.

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Comments

Dave Hooton

Please confirm:

current version of L4 is 4.3 SR-7
it is working OK

Let's do some diagnosis-

Have you ever tried to update via the web link http://downloads.logos.com/LBS4/Installer/Logos4Setup.exe
Do you have problems with Windows Updates downloading and installing?
Ensure there is no Windows Update in progress
Start a Command Prompt (from Start >> Accessories) and type bitsadmin /list
Note (for me) if there are any jobs listed and type bitsadmin /reset to remove them

Note: do above from a Windows Administrator account.

Michael Robinson

Hi Rob

Thisnis not an uncommon problem. I've had the same one with the last two updates. My error files said there was a corrupt file, but dloading it again didn't fix it it. I had to do the whole uninstall/ install deal again.

I guess this is something the logos boffins will have to solve!

Cheers

Michael

Rob Hattingh

Hi Michael,

Thanks for your response - at least I now know that I'm not the only one having this problem, so it's not merely my own PC.

Cheers

Rob

Rob Hattingh

Hi Dave,

Thank you for your response to my query.

My current L4
version is 4.3 SR-7 (I had do a “Safe
reinstall to get SR-5, SR-6 and SR-7 installed – I think that SR-4
installed normally, but if I recall it was my first SR-update and I didn’t
take too much note of what took place)

I’m not a L4 ‘power
user’ that has tried out all available bells and whistles,
but L4 seems to be functioning OK.
The web link http://downloads.logos.com/LBS4/Installer/Logos4Setup.exe
is the link that Logos Tech support
gave me to use for a “Safe re-install”, so I’ve used it for 3 of those (see above), but not for merely a SR-update.
I’ve no
problems with Windows Updates downloading and installing, nor for that
matter with any of the multitude of other programs and updates that I do
fairly regularly.
I always
ensure that I don’t have multiple Internet downloads taking place
simultaneously.
At the Command
Prompt I get C:\Documents and Settings\Rob Hattingh> and when typing
in bitsadmin /list I get the following message:

“bitsadmin is not recognised
as an internal or external command, operable program or batch file.” (I’m the Administrator)

Regards,

Rob

Dave Hooton

I omitted an important step:

download the bitsadmin.exe utility here http://downloads.logos.com/LBS4/InstallerBeta/bitsadmin.exe right-click and save target to your desktop.
In the Command Prompt type cd c:\documents and settings\Rob Hattingh\desktop
then type the bitsadmin commands

Rob Hattingh

Hi Dave,

Thanks for the additional info.

I followed your instructions and got the message "Listed 0 job(s)" - so there was nothing to remove.

Where do we go from here?