Bug RC1: Will not send images to PowerPoint

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Frank Fenby | Forum Activity | Posted: Thu, Jan 19 2012 3:27 PM | Locked

Running 4.5 RC1 (At the moment do not have a 4.3 to test this with)

Right click on an image file and select send to PowerPoint and nothing happens.

This is true no matter if PowerPoint is running or not.

System and PowerPoint information is show below.

Log files attached.

1004.Logos4Indexer.zip

 

Posts 2745
Bohuslav Wojnar | Forum Activity | Replied: Thu, Jan 19 2012 3:35 PM | Locked

Frank, sending images to PowerPoint works well for me in 4.5 RC1.

P.S. I have also Windows 7 64bit and MS Office 2010

Bohuslav

Posts 9147
LogosEmployee
Bradley Grainger (Faithlife) | Forum Activity | Replied: Thu, Jan 19 2012 8:00 PM | Locked

Your log file shows the following error:

System.IO.FileFormatException: The image format is unrecognized. ---> System.Runtime.InteropServices.COMException (0x88982F07): Exception from HRESULT: 0x88982F07

Unfortunately, Microsoft doesn't provide much information about this error, but as far as I can tell, it means the "Windows Imaging Component" (that we rely on for image processing) can't load the JPG files you're right-clicking on, and thus we can't export them to PowerPoint. Since JPG decompression is built into WIC, my guess would be that the WIC codecs have been deregistered somehow, or perhaps you've installed a new codec (e.g., to read a digital camera's RAW files) that is hiding the built-in ones. Does the registry key "HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{9456A480-E88B-43EA-9E73-0B2D9B71B1CA}\InProcServer32" exist on your computer with the (Default) value "%SystemRoot%\system32\windowscodecs.dll" ? That's the key for the built-in JPEG decoder, so if it's missing, that would definitely be related to the problem. (Of course, that key may be present, but something else it depends on could be missing.) The WIC codecs are implemented in WindowsCodecs.dll, but I don't know of any way to ask WIC to re-register its built-in codecs.

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Thu, Jan 19 2012 8:48 PM | Locked

Frank Fenby:
Right click on an image file and select send to PowerPoint and nothing happens.

Apologies: unable to replicate using 64 Bit Windows 7 Enterprise (on Intel Core i7-2630QM CPU @ 2.00 GHz) with 32 Bit Office 2010 14.0.6112.5000 and Logos 4.5 RC 1:

Wonder if anti-virus software has any interesting log messages ?

Keep Smiling Smile

Posts 349
Frank Fenby | Forum Activity | Replied: Thu, Jan 19 2012 11:07 PM | Locked

Bradley Grainger:
Does the registry key "HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{9456A480-E88B-43EA-9E73-0B2D9B71B1CA}\InProcServer32" exist on your computer with the (Default) value "%SystemRoot%\system32\windowscodecs.dll" ?

Yes. It is a perfect match. So that means it must be something else. At this point I have no idea what it may be. I am out in the field (actually on the subarctic tundra) until until after Easter with only this one machine. Therefore I will have to wait until nearly May to pursue anything drastic.

Thanks for reading the logs! Smile

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