Bug:crash adding small picture fil

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This post has 8 Replies | 1 Follower

Posts 7
Brent Manor | Forum Activity | Posted: Wed, Feb 22 2012 11:29 AM

When I try to add a small image (218k) to a presentation from my computer, it uploads ok (it seams), but when it goes to add it to the slide it never completes the task. This only happens when I'm at home using my 3G network over my iPhone (the only internet available). I use that network to do everything else, including downloading the image to my computer, and uploading it to proclaim. Put when it goes to actually putting it in there, it can't.

I have to delete the slide, wait until I get to the church where we have cable internet, and do it. Even then, if I try to use the same pic from proclaim it crashes, and when restarted it becomes a memory hog. It will have two proclaims running, one with the logo next to it in the activity monitor, and the other one (the memory hog) with no logo.

Attached are the log files you requested. FYI-this is with the latest update.

Thanks! love the idea, and can't wait to see it run well1222.Proclaim.CommonCrash.txt

Posts 1729
LogosEmployee
Hunter Clagett | Forum Activity | Replied: Wed, Feb 22 2012 12:04 PM

That log file looks to be from build 62, so it's either an old log or it you are running an old build. 

I'd be most interested in your Proclaim.log file. Please reproduce the crash, then attach that file to this thread.

 

Thanks,

- Hunter Clagett

Logos 4 Bug Report - Mac | PC

Proclaim - Mac/PC

Posts 7
Brent Manor | Forum Activity | Replied: Thu, Feb 23 2012 4:05 PM

 

7485.ProclaimError.log

 

Posts 7
Brent Manor | Forum Activity | Replied: Thu, Feb 23 2012 4:07 PM

Think these are the error posts you need

 

3716.ProclaimError-2.log

Posts 1729
LogosEmployee
Hunter Clagett | Forum Activity | Replied: Thu, Feb 23 2012 4:11 PM

There should also be a Proclaim.log file in that folder as well. See if you can reproduce the crash and then post that here.

Where are you uploading that image? To an image slideshow? A content item? What format is the file, jpeg, gif, etc?

 

Thanks,

- Hunter Clagett

Logos 4 Bug Report - Mac | PC

Proclaim - Mac/PC

Posts 7
Brent Manor | Forum Activity | Replied: Thu, Feb 23 2012 4:45 PM

3617.Proclaim.log

Posts 7
Brent Manor | Forum Activity | Replied: Thu, Feb 23 2012 4:47 PM

2627.Proclaim_Crash.txt

 

Thats every file in the logging folder. Thanks for all the help and quick response!

Posts 7
Brent Manor | Forum Activity | Replied: Thu, Feb 23 2012 4:51 PM

And i was adding a small jpg file to a content slide, and had it do it also when trying to use it as a background picture. Heres the pic:

Posts 1729
LogosEmployee
Hunter Clagett | Forum Activity | Replied: Mon, Feb 27 2012 11:22 AM

Thank you for the information. I have submitted it to our developers for review. 

 

 

- Hunter Clagett

Logos 4 Bug Report - Mac | PC

Proclaim - Mac/PC

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