Not downloading updates

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Peter Hargreaves | Forum Activity | Posted: Sun, Feb 26 2012 1:45 PM

Version 4.50.0.1893 (SR5) says it is downloading 81.9Meg of updates, but nothing gets downloaded--even after many hours waiting

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Dave Hooton | Forum Activity | Replied: Sun, Feb 26 2012 3:12 PM

Peter Hargreaves:

Version 4.50.0.1893 (SR5) says it is downloading 81.9Meg of updates, but nothing gets downloaded--even after many hours waiting

First enable logging -->http://wiki.logos.com/Diagnostic_Logging

Restart L4 and let it "download". Check the % complete by clicking on the L4 icon in the Windows notification Area, bottom right.

If no progress is being made then upload Logos4.log, logos4Indexer.log and any Error log.

Dave
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Windows 10 & Android 8

Posts 5
Peter Hargreaves | Forum Activity | Replied: Sun, Feb 26 2012 9:49 PM

Thanks Dave I logged the errors and noticed from the error file that the problem was that L4 was not able to resolve the address 'services.logos.com', which seemed like a DNS issue. So, on a hunch, I rebooted my m/c to reset the DNS stack, etc,  and when I restarted L4 it downloaded and started reindexing.

It later downloaded further resources OK

I hibernated my m/c last time I used it, and the DNS stack must have got corrupted somehow--though my browser was behaving normally.

All OK now

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Forum MVP
Dave Hooton | Forum Activity | Replied: Sun, Feb 26 2012 10:07 PM

Well done, Peter

Dave
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Windows 10 & Android 8

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