working with large video files and proclaim use local file

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Posts 18
Mike Ruel | Forum Activity | Posted: Tue, Apr 3 2012 10:20 AM


we have created an Easter video that dumps out at about ~550MB.  I know I can't upload this to Proclaim with the 200MB limit, but I was hoping to use the "Use Local File" option on Proclaim, however, each time I try = Proclaim crash.

This is replicable every time.

Please see video:

Thanks for any help you can provide.


Posts 3502
Scott Alexander | Forum Activity | Replied: Tue, Apr 3 2012 4:08 PM

I believe windows media player does not have the codec required to play the .mov file. Are you able to open and play that video using Windows Media Player?

Admittedly we shouldn't crash. Could you please reply to this thread and attach the log files from your machine?



  • XP    -  %USERPROFILE%\My Documents\Proclaim Log Files\
  • Vista/Win7   -   %USERPROFILE%\My Documents\Proclaim Log Files\

Posts 18
Mike Ruel | Forum Activity | Replied: Wed, Apr 4 2012 12:53 PM

Ah. I didn't realize it had to be a WMP friendly file...we'll just play the video stand alone off a mac then and I'll bring out a switcher to go between 2 laptops.

Thanks for your help!




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