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everfree | Forum Activity | Posted: Tue, May 15 2012 7:40 PM

I just installed eBible Deluxe 2002 on a new computer and somehow entered my info as a new account. The program then assigned my current email as the customer ID. But the serial number is already assigned to an ID that was my email when I originally bought the program. Is there a way to correct the customer ID? There doesn't seem to be any way to make a change to the ID. I have tried uninstalling the program but it still auto-fills my new ID which doesn't match the serial number on my CD case. Is there anywhere to get a new serial number and activation code?

Posts 1880
Philana Crouch | Forum Activity | Replied: Tue, May 15 2012 7:52 PM

Welcome to the Forums! I would recommend calling Logos Customer Service when they open Tommorow, they should be able to help you.

Posts 2992
Forum MVP
Jacob Hantla | Forum Activity | Replied: Tue, May 15 2012 9:29 PM

You will have to call Logos and have them change it in their database.

Jacob Hantla
Pastor/Elder, Grace Bible Church

Posts 1178
David Wilson | Forum Activity | Replied: Sat, May 19 2012 7:54 AM

Customer Service can merge the accounts for you.

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